Reply by Devere Group

Dear Mr Rugg,

Many thanks for making contact with us.

We are very sorry to hear that you are unhappy with the service you have received from our company.

It is one of our priorities to ensure that client satisfaction is upheld that is why your communication has been referred directly to Kerry Newcombe who has made contact with you last week in order to follow up.

We have updated our records to reflect that you have changed broker however please do make contact with Ms Newcombe should you not receive satisfactory service from your new broker.


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Nicosia, Nicosia
1.4
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0 comments

I first started with DeVere when I met one of their consultants in Cyprus,where they were based-all was well at first.They suddenly closed their local office and I was left with no information of who to contact.

4 weeks later I instigated contact with their London office and was able to resume a relationship with DeV . However as time passed I found that I was being passed from various consultants only discovering this when I initiated the contact, by 2015 I spoke to UK as I was not happy with the performance of my portfolio, to be told that at least it was better than the Cypriot Banks!!

4weeks after this I was still waiting for recommendations for my portfolio.

In addition to the above my consultant in Cyprus personally borrowed money from me, then went to their AD office in Middle East, she has not fully repaid this money and now refuses all contact.Suffice to say I have moved elsewhere, and would find it hard to recommend DeV to anyone

Review about: Devere Group Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: See my comments.

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