Toby Williams of devere Bangkok has given me the run around for 2 years. I originally signed a 25 year Generali retirement policy with him after he did the hard sell on me. He did say we would have meetings every quarter, this failed to happen. My investments have gone down, he is too busy trying to earn more commissions with new clients.
I feel absolutely cheated, violated by his lies about how good the service would be. There hasn't been any just excuses. I've since found out he was selling houses in UK, has no prior financial services knowledge and lies about his past qualifications. This seems to be a common thread with devere staff.
I am going to move my investment to a smaller company where i feel i will get the service levels i expect.
My advice is don't touch dervere with a barge pole.