Mr Rauber made a similar complaint of deVere Group on 14th February 2017, which was fully investigated and found to be without merit. There is little more we can add to our previous findings, although we will summarise again in hopes of clearing this issue up. We...
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ID
#1288130 Review #1288130 is a subjective opinion of poster.
Devere Group's reply to:

Personal Data Breach & Strategic Fund suspension lack of updates

At deVere Group, we pride ourselves on customer satisfaction, which is why we have a dedicated clients relations team. Having checked our records, we can see that no formal complaint has been made. However, we can confirm that an adviser will be in contact with you immediately to resolve any issues you may be having and to give you an update on your investments. Should you have any queries in the meantime, please do not hesitate to contact us at clientrelations@devere-group.com.
ID
#1280636 Review #1280636 is a subjective opinion of poster.
Service
Devere Group Financial Advisor
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

In the last year I had had already 3 advisors in Devere. Their advice has been poor and It made me invest -despite the fact I was not looking for much risk- in the Strategic Growth Fund that has been suspended since 2013. I have not received any updates on this since more than years now.

Last month my advisor (Mark Gibson) from Devere left the company along with his assistant. After that I received an email from them from a Hotmail email account to try to get in touch with me! probably they wanted me to do business with them outside the company. My Personal information was taken and now it is who knows where!!!! I find this disgusting!!! I am going to take legal action against devere for all this!!!

So far I had had only loses in my investments of almost 10 years! I can not recommend this company to anybody! I want now to suspend Devere as my advisor for good! Do not trust them!

Miguel Mena.

Devere Group's reply to:

Cold calling my employer - harassment!

We take pride in our reputation and would like to thank you for bringing this to our attention! We apologise for any inconvenience this may have caused and can confirm that your name and contact details have been added to a ‘do not call’ list on our database. Please do not hesitate to contact us again should you have any other queries.
ID
#1272219 Review #1272219 is a subjective opinion of poster.
Service
Devere Group Customer Care
Reason of review
Poor customer service

Over the past twelve months I have had at least six calls at my employer's office by deVere group staff (from the Munich and Frankfurt office, apparently) who have found my details on LinkedIn. They claim that they want to make me an offer, and check the relevance of the offer.

So why don't they contact me on LinkedIn if they stalk me there anyway? I can read messages, and assess the relevance in that way, too. Why call my employer? I have repeatedly said that I do not wish any more calls, and that it is inappropriate to call my employer.

It bothers my colleagues, it is cutting into my working time. This is harassment.

Severe professional misconduct. Stop these calls!

Devere Group's reply to:

Dear Ms Francis, Thanks for your message. We would like to apologise on behalf of Michael for having contacted your employer in order to get hold of your details. This is definitely not our company policy and we apologise for any inconvenience this may have caused you....
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ID
#1262315 Review #1262315 is a subjective opinion of poster.
Service
Devere Group Customer Care
Devere Group's reply to:

It cant be to pay feas for 70% this is a fraude

Hi Reiner,

Please send over your details and complaint to our Client Relations team at clientrelations@devere-group.com so we can assist you further.

Once received, we can assure you that it will receive our urgent attention.

ID
#1243786 Review #1243786 is a subjective opinion of poster.
Pros
  • 10 years with out service
  • And i lost my many
Reason of review
Return, Exchange or Cancellation Policy
Loss
$19000
Preferred solution
Full refund

I have canceled today my account by deVEre and the want what we pay 70% feas for the cancelation!!!!! What seems to me me like a fraude! 10years they never contaced us or help us with our account. 10 years with out emails foncalls or personal contact! but in the moment what cancelt the account what a biti!!!!

What is not a company to trust!

Hi Reiner,

I can direct you to the relevant team to fully surrender your policy but you should note the following. Your current value is xxxxxxx EUR and if you fully surrender you will receive XXXXX EUR (less when 30%) meaning you will lose approximately XXXXX EUR (70% FEES). If you are still happy to proceed with a full surrender let me know and I will ask the team to begin the process for you. However if you would like to discuss your options then I am available to call you today. Thank you.

Kind regards,

Rushan Silva

Rushan Silva| Client Services Associate

------------------------------------------------------------

Direct line: +356 **** ****

Direct Email: rushan.silva@***e-group.com

deVere Group Global Client Services

Tel: +356 **** ****

Email: csvhelp@***e-group.com

Website: www.devere-group.com

Devere Group's reply to:

Iyad Hayel Stay away from us

We take pride in our reputation, so thank you for bringing this to our attention! We apologise for any inconvenience caused and can assure you that we will be contacting the individual to ensure this situation gets resolved.
Furthermore, in order to stop this practice continuing, we would urge you to provide all the evidence you have and send it to our legal department on legal@devere-worldwide.com, so we can work with local regulators and law enforcement to prevent this happening again.
ID
#1131656 Review #1131656 is a subjective opinion of poster.
Reason of review
Poor customer service

He is continuing to call us saying he works for deVere. He has been asking for money.

He now goes by Ian. please do something about this guy. He has called us repeatedly asking for money. then he offered us some internet deals saying he has gold connections around the world.

He also claims to work with Lux and Swiss banks. He then said he can open accounts for us where we can invest every month. We said no because we realize he is a conman. Stay away from Iayd Hayel, he is a vile toxic person that lies and cheats.

Please check because he is still using DeVere business cards. you must take this vile person to court.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Devere Group - DeVere have lost my wife and I a lot of money and caused us a lot of stress
Dear Mr Keown, Further to your original complaint on Pissed Consumer, we have raised your queries with the respective teams who have both been in contact with you in the meantime. Additionally, external lawyers acting on behalf of deVere Group have also made contact...
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ID
#1113449 Review #1113449 is a subjective opinion of poster.
Location
Dubai, Dubai
Service
Devere Group Customer Care
Devere Group's reply to:

DeVere have lost my wife and I a lot of money and caused us a lot of stress

As part of our high-quality service, deVere Group ensures clients understand all details relating to their investments and also provide regular updates on their performance. In this particular case, our dedicated Client Relations Department is now working with the client to resolve any issues they are having, not only with regards to the fund mentioned above, but their whole portfolio. We take all complaints very seriously, so should you have any further concerns, please feel free to email the team again on clientrelations@devere-group.com as they will be more than happy to assist you accordingly.
ID
#1097655 Review #1097655 is a subjective opinion of poster.
Reason of review
Bad quality

deVere has lost my wife and I a lot of money and caused us a lot of stress. They convinced us to purchase policies with a large portion of assets under the Strategic Growth Fund.

Need I say more? These assets are now frozen (we were not warned in time to pull out in time like many others were) and if we surrender the policies we will forfeit the frozen funds and be charged a ridiculous "early surrender" fee which we were initially told will only apply if we surrender in the first 7 or 8 years, which have now passed. If that is not all bad enough, we were initially told that there are ongoing fees associate with having the accounts, but not exactly how much. We were lead to believe that these fees were not very high.

Now, after so many years or poor performance (more or less constantly, not just during the financial crisis or other generally accepted poor periods), we have now finally found out from one of deVere's competitors (not from deVere themselves, who we had asked many times but who avoided the question), that we are paying 4.64%/annum, 2.78%/annum and 7.14%/annum for the 3 policies! In the 10 year period that we have been losing money with investment sold to us by deVere, world developed market equities have risen 110%!!!

Devere Group's reply to:

Lost 22,500 Euro to Devere and Generali

DeVere Group provides expert independent financial advice to clients all over the world. Our fully-qualified advisers work closely with clients to help them choose the best investments tailored to their individual needs to help maximise their capital and income.

As part of our high-quality service, we ensure clients understand all details relating to their investments and also provide regular updates on their performance. In this particular case, our dedicated Client Relations Department have already made contact and have provided evidence to show that the product details together with the full and comprehensive details of the terms and conditions were indeed provided. Should you have any further concerns, please feel free to email the team again on clientrelations@devere-group.com as they will be more than happy to assist you accordingly.
ID
#1050596 Review #1050596 is a subjective opinion of poster.
Product
Generali Worldwide Vision Retirement Plan
Pros
  • First contact was very professional
Cons
  • Product sold was a scam
Reason of review
The product is a scam
Loss
$22500
Preferred solution
Full refund

Devere sold me a Generali Vision plan and made a huge commission. What they didn't tell me was that I was locked in for 25 years with a minimum payment of 1,000 euro per month.

When I tried to cancel after 2-3 years I lost 22,500 euro of the money I had put in (the savings were worth 30,000 euro at the time). I admit that I didn't read the small print but that's not the point.

The issue is that Devere Group provides advise based on maximising their own commission and not based on selling good investment products to the customer. Most index funds will make a lot more money over a 25 year period considering the fees of these funds.

Devere Group's reply to:

Devere & partners / Generali

deVere Group prides itself in providing expert and personalised financial advice to clients around the world.

As one of the world’s leading independent financial services organisations, deVere Group does not directly deal with clients’ money but only provides the best possible financial advice to suit your needs. Therefore, only Generali would receive money directly from a client for their investment.

Having gone through our records, we have been unable to locate your details. However, you are more than welcome to contact our dedicated client relations team and provide them with your Generali policy number for reference so that we may try to resolve your issues.
ID
#1046013 Review #1046013 is a subjective opinion of poster.
Product
Generali Worldwide Vision Retirement Plan
Cons
  • Being lied to
  • Being scammed out of 11600 euros
Reason of review
Bad quality
Loss
$11600
Preferred solution
Full refund

I was scammed out of several thousands of euros by Devere & Partners, who sold me a so-called Generali Policy. This happened as far back as 2010.

I know that there are literally thousands of people who have fallen prey to this scam. The problem is: a lot of people seem to want to TALK about it; but nobody is interested in actually doing anything about it. I went as far as hiring a lawyer, who was based in London (UK). Mainly because that's where DeVere was when they stole my money!

My lawyer understood my situation, but he advised me that to let it go, because: the legal fees alone would exceed the money which Generali had stolen from me. His advice: find as many people as you can, who were also scammed, and organize ourselves into a group. Then, launch a legal battle. I have been searching for anyone who is interested in taking this matter further.

But, so far, have not found anyone with the balls to get up and fight these animals! As in: launching a legal attack on Generali and somehow getting back the money they stole from us.

!! If anyone is serious about getting together to hire a lawyer, here's my email: darwell.steve@***.com

deVere Group provides expert independent advice to clients all over the world. Together with our high level of service, our fully-qualified financial advisers work closely with clients to help them choose the best investments based on their personal circumstances to...
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ID
#1030577 Review #1030577 is a subjective opinion of poster.
Location
Vevey, Vaud
Service
Devere Group Consulting Service
Devere Group's reply to:

Breaking the law

Our aim at deVere Group is to provide quality financial advice to all our clients, so we take any complaint very seriously. We are sorry to hear you are not happy with your experience, however we can confirm that your matter has been investigated and a response given to you. Should you have any further concerns, please feel free to get in touch with our Legal team directly who will be more than happy to assist.
ID
#1026963 Review #1026963 is a subjective opinion of poster.
Service
Devere Group Customer Care
Cons
  • Unclear on fees
Reason of review
Poor customer service
Loss
$150000
Preferred solution
Full refund

I was sold a Generalli Vision product in the UAE in 2011 which includes an insurance element. At this time Deverre (PIC) were not licensed to sell insurance products in the UAE and hence I feel this sale should be null and void under UAE.

I have written to both Deverre and Generalli on this matter but neither has had the courtesy to respond. I just wanted to warn others the extent this company will go to to make commission.

I have consulted with my legal advisors and am told that the company breached both Articles 24 and 26 of Federal Law No 6 of 2007. I would be interested if they would respond on here.

Devere Group's reply to:

Bad QROPS Advice Cost Me $50,000

Our aim at deVere Group is to provide quality financial advice to all our clients, so we take any complaint very seriously. We are sorry to hear you are not happy with your experience therefore encourage you to provide us with your plan details so that our dedicated Client Relations Department can investigate this matter further. Kindly note that they can be reached directly on clientrelations@devere-group.com in order to further assist with your complaint.
ID
#1025111 Review #1025111 is a subjective opinion of poster.
Service
Devere Group Consulting Service
Reason of review
Misselling
Loss
$50000
Preferred solution
Let the company propose a solution

While working in Germany I was contacted by DeVeere Group who sold me on the benefits of a QROPS in Malta. At the time my country of residence was the USA where I am a green card holder.

The move of my UK company pension to a Malta plan has cost me nearly $50,000 in taxes and fees paid to the USA Inland Revenue Service.

As others have stated, as my account was under 100,000 GBP and I should never have been advised to move the account. What's worse is that now I am back in the USA, DeVeere Germany won't talk to me and DeVeere USA will only talk to me if I pay them more money.

Devere Group's reply to:

Follow up to review #101****; Devere Group - Poor plan performance, wish I'd never heard of Devere.

Dear Mr. Platts,

We are very sorry to hear this, we can assure you that your queries above have been noted and our dedicated Client Relations Department shall be in contact with you shortly in order to provide you with the information you have requested.

Regards
deVere Group
ID
#1023487 Review #1023487 is a subjective opinion of poster.
Service
Devere Group Customer Care
Cons
  • Fees
  • Lack of disclosure
  • Lack of transparency
Reason of review
Lack of transparency, leading to suspicion and lack of confidence

Many thanks for your kind response to my initial review team Devere. Indeed, it would appear that you have been transparent in stating that one of your advisors has been in contact with me, however, I've asked for the same advisor to disclose all interests that Devere have now or previously held with my plan provider, STM Malta so as to rule out any potential conflict of interest, but I suspect that if the Malta Financial Services Authority cannot extract this information out of you guys, I guess I've not no chance....

I've also asked the same advisor to be transparent in sharing the commission Devere have received in connection with my interests, but again, no response. So team Devere, lets see some transparency...

Devere Group's reply to:

Poor plan performance, wish I'd never heard of Devere

deVere Group’s dedicated team of advisers spread across the globe pride themselves in providing the best solution for each client’s needs. The financial adviser who deals with your plan has been made aware of your situation and has contacted you accordingly in the hopes of fully resolving the matter. As one of the world’s leading financial advisory organisations, we recommend products from several of the best institutions across the globe. The products and services we offer are designed to be tax effective whilst also offering the opportunity for long term growth. All the companies we recommend are fully regulated.
ID
#1019544 Review #1019544 is a subjective opinion of poster.
Service
Devere Group Consulting Service
Cons
  • Lack of transparency
  • Unrealistic initial forecast wholly inaccurate
  • Fees
Reason of review
Bad investment advice
Loss
$3500
Preferred solution
Better and more transparent advice on investments, performance and fund management fees - the 'vulture' of society

At my recent policy valuation review, I was advised that my small pot plan was performing well, yet on closer inspection my plan is still worth considerably less than first invested and only after my complaining have Devere offered to review performance and look at alternative strategies. If I could turn back the clock, I'd never have listened to these guys.

Don't listen to the Devere bulls$it about market volatility and long term strategy, for small investors such as I, keep your money under your mattress because the only parties that make money from my experience, are everyone but the investor. Thanks for nothing Devere Group