I received a statement update that reported a pathetic performance of my holdings from Sasha Mohanlal, who is a Financial Coordinator.
I e-mailed her back asking for an explanation, all I got was another mail saying they will forward a review next quarter.
I could not believe there dismissive nature with which they pertain to say they are managing my portfolio by sending an e-mail, that in my mind is a cop out of there regulatory obligations. I expect that my portfolio is managed by a certified and qualified financial advisor and not some clerk!!!!
They are just plain incompetent at customer service and listening to the what there customers are saying.
I'm still waiting for a reply!!!
Previously, they sent out an line customer survey, I marked them negatively, they did nothing to follow up on responses, staggering!!
They cannot be taken seriously!
They are incompetant