Reply by Devere Group

We take customer service very seriously and strive to provide our clients with the highest level of support. Even though we provide our clients with regular reviews, you can request a review at any time by contacting your adviser who will be more than happy to assist you. All our advisers are fully qualified wealth professionals with internationally recognised qualifications.
Durban, Kwazulu-Natal

I received a statement update that reported a pathetic performance of my holdings from Sasha Mohanlal, who is a Financial Coordinator.

I e-mailed her back asking for an explanation, all I got was another mail saying they will forward a review next quarter.

I could not believe there dismissive nature with which they pertain to say they are managing my portfolio by sending an e-mail, that in my mind is a cop out of there regulatory obligations. I expect that my portfolio is managed by a certified and qualified financial advisor and not some clerk!!!!

They are just plain incompetent at customer service and listening to the what there customers are saying.

I'm still waiting for a reply!!!

Previously, they sent out an line customer survey, I marked them negatively, they did nothing to follow up on responses, staggering!!

They cannot be taken seriously!

They are incompetant

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