Reply by Devere Group

Dear Mr.Kay,

We are tremendously sorry and extremely disappointed to hear that you are not satisfied with deVere’s services. As a company, we consistently strive to reach the high standards expected of us by our clients. Nonetheless, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have. Please confirm whether you would like our Client Services team to contact you directly to discuss the matter.

Regards,
deVere Group
Author's
Schwalbach, Hesse
0 comments

Despite repeated requests over the last 2 1/2 years to stop and remove my name and number from their database, the cold-call team in Dubai just will not desist.

After first moving to Dubai over 2 years ago, I received a call from an agent who was very rude when I told him I wasn't looking for financial advice so I requested that no-one from de Vere contact me again.

Unfortunately, they have persisted to call my office regularly, and only today a woman called "Anna" phoned my colleague asking to speak to me and that she knew me.

When I called back, (clearly she did not know me) she made up some BS about me liking a de Vere Facebook post about UK tax advice and tried to sell their financial services.

I understand that the market is competitive but to have agents be rude when declining their services or deceptive when trying to sell services is not the way to go about it. Equally, to continue calling even after having been asked to stop has now led me to write this review.

I'm pretty sure that having requested to have my name removed from their database, still being contacted is likely to breach GDPR

Please stop, this is not the way to do business

Product or Service Mentioned: Devere Group Customer Care.

Reason of review: Poor customer service.

Preferred solution: Just stop calling me and remove my information from their database.

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