Reply by Devere Group

We strive to provide all our clients with the impeccable customer service that we have become known for. In this instance, we apologise for the confusion. We recommend that you contact our customer service department to resolve the issue. (All details are present on our website under the contact us tab - Client enquiry).

A smartly dressed consultant sold a 15 year Zurich policy. After 3 years, I realised that the charges were high and asked for explanation.

I was repeatedly dumped with "MASSIVE" spreadsheets with raw data. The consultant would not explain. I then decided to suspend as the policy allowed for 3 year suspension.

Its 3 years now. I contacted the consultant to re-start contributions (as I lose more money if I do not restart) and he did not respond.

I approached Zurich and they referred me to another DeVere consultant who is unwilling to answer 3 simple questions about the policy!

Reason of review: Damaged or defective.

Preferred solution: Full refund.

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