Reply by Devere Group

We do our best to ensure that changeovers are as seamless as possible. Our main focus is delivering the very best service to our clients. If for any reason you cannot get hold of your adviser, please contact our customer service department (contact details on our website).
Author's
Shah Alam, Selangor
1.8
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Customer service
Diversity of Products or Services
Privacy and Data Security
Product or Service Quality
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2 comments

I have been with Devere for 2 years, now 6 consultants changed over this time, starting again each time.Though most of them have been decent other than a few drunkards.

Now my most recent one is MIA and no response from the local office in Malaysia !

I tried to email, call, etc.. nothing. Their phone line just says they are busy, no response on email as well.

Also getting tired of the turn over as it is getting pretty ludicrious having so many consultants in just 2 years.

I have invested alot of my retirement with these guys and they surely have made some money.Typical financial guys

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Service response.

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Comments

Anonymous
South San Francisco, California, United States #930470

These guys are thieves period!!Don't let them near your money if you don't want to end up like me, poor and bitter!!

They collected my retirement savings and lost me in bureaucracy.I am so MAD!!

Anonymous
Johannesburg, Gauteng, South Africa #930301

I can only concur with this above comment, ive lived in South Africa for 4 years and recently did a QROPS and i was exceptionally happy with the company and the product . HOWEVER in the last 6-8 months i have had 4 new consultants ,staff turnover is defenitely a problem and the real concerning issue i face is that I know more about the product and or investments than they do (and i know nothing trust me).

I have laid a complaint but true to form am waiting for some new person to come back to me !!!

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