Reply by Devere Group

We are proud to offer the very best customer service to our clients. We do our best to look into issues as quickly as possible. If for any reason you wish to ask more questions, please do not hesitate to contact our customer service department (contact details on our website).
Johannesburg, Gauteng

DeVere and partner sold me a Friends Provident scheme with a fund which was supposedly low risk. After investigating my portfolio in 2013 and querying the status of this fund, I was informed the fund had been liquidated in November 2013.

I requested a formal enquiry from DeVere Group and followed up on numerous occasions "dating back to the first half of 2014" on this liquidation. To date, I have received no feedback and the only communication received from DeVere is "Be Patient".

When this fund was sold to me at the time, it was to be part of a low risk portfolio. After doing my own research, I have discovered the fund was a DeVere & partner fund and should have been classified as high risk.

Reason of review: Not as described/ advertised.

Monetary Loss: $10000.

Preferred solution: Full refund.

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