Reply by Devere Group

Dear Mr Keown,

Further to your original complaint on Pissed Consumer, we have raised your queries with the respective teams who have both been in contact with you in the meantime. Additionally, external lawyers acting on behalf of deVere Group have also made contact with you in order to give a comprehensive update with regards to the Strategic Growth fund. It is of our understanding that you replied back confirming that the explanation provided answered all your questions perfectly. Furthermore, the Financial Adviser appointed, Rashpal Rani Singh, has contacted you regarding your policy, hence why we now believe that there are no further issues outstanding at this stage. Should you, however, have anything else you would like clarification on, please do not hesitate to contact us again.
Author's
Dubai - United Arab Emirates
0 comments

The attached png.-file is a copy of a complaint (Review #1097655), which I submitted on pissedconsumer.com on Sept.7th, 2017.

I can’t add an update to the complaint/review as I pasted it as a non-member I believe. Therefore I have opened this new complaint/review with the same title and attached the initial complaint/review as a png.-file. My update is as follows: In the response to my complaint Devere Group wrote - "...In this particular case, our dedicated Client Relations Department is now working with the client to resolve any issues they are having, not only with regards to the fund mentioned above, but their whole portfolio." To this day I still have not been contacted by the so called "dedicated Client Relations Department" from Devere Group, nor have I received any further information regarding the Strategic Growth Fund or any other funds under my policies! Furthermore, last week at least one of the policies fell almost 5,000 USD in the space of approx.

a week! The value of that particular policy is now around 16-17 thousand USD into which I had initially invested over 40 thousand USD! Please help me get these guys! They sold me this plan after I had clearly and specifically requested a safe and secure, not aggressive, investment!

My initial intention was to post this update as an update to the initial complaint on your website but I couldn't see how to do this.Best regards, Dallas Keown

Review about: Devere Group Customer Care.

Reason of review: Bad quality.

Preferred solution: Full refund of initial investment value for the 2 policies performing extremely poorly plus reparation for loss of gains on the invested value over the investment period, considering world developed mkt. equities have increased by 110% in that period..

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