My husband and I purchased a Generali "Vision Plan" #94035832 in Abu Dhabi through Devere Group, in July 2013. We are Americans who were both consulting in the UAE at the time.
For the past 9 weeks (starting on 5/21/18), we have been trying to cash out our policy, having been fully paid in all fees and having an account in good standing. Devere Group and Generali REFUSE to release the the full surrender value of our plan, despite us following every ridiculous instruction.
The Devere Acuma group in Abu Dhabi (firstname.lastname@example.org and email@example.com
Tel: +971 2 509 0500, Mobile:+971 52 984 6139) required an ENORMOUS amount of forms and documentation, all originals with original signatures, to be couriered to Abu Dhabi. Evalyn and Jason received the documents, confirmed that the documents were all correct, and stated that they will forward the documents to Generali in Ireland. Then the Ireland HQs REFUSED to speak to us.
They received the documents and claimed that they were not the right documents. They (Thomas at international number 002539060222) further claimed that the plan we clearly have is illegal to purchase in the UAE. Therefore Devere broke the law selling it to us despite accepting our $3600US monthly payments for nearly 4 years. Thomas further stated that "he doesn't care what we were told." I think that is a side scam, b/c they are still asking for a completely different set of documents such as an original active lease, original utility bill, drivers' license, and a certified copy of my husband's passport...ALL TO PROVE OUR ADDRESS is what Thomas said.
I have DOZENS of emails to prove our experience with Generali and Devere. We are initiating a lawsuit against Generali and Devere for refusing to release the full surrender value of our policy.
Product or Service Mentioned: Generali Worldwide Vision Retirement Plan.
Reason of review: FRAUD.
Monetary Loss: $105000.
Preferred solution: Release of my full surrender value immediately..
I didn't like: Fraud the company is trying to commit against my family.