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Devere Group's reply to:

Devere Group in Abu Dhabi, Abu Zaby - Strategic Growth Fund Disaster

As a company, we consistently strive to reach the high standards and ensure client satisfaction is upheld. However, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have. Our Client Relations Department is currently in contact with Mr.Bennaceur dealing with his complaint.
Review
#1408874 Review #1408874 is a subjective opinion of poster.
Service
Devere Group Financial Advisor
Cons
  • Losing quarter of funds to a scam compared to a ponzi scheme
Reason of review
Poor customer service
Loss
$70000
Preferred solution
Let the company propose a solution
Tags
  • Strategic Growth Fund Scam

In 2010, my wife and I received a request from the DeVere representative handling the account to switch a significant part of the mutual funds we had to a group of new funds. This included allocating a quarter of the proceeds to the Strategic Growth Fund.

Three years later, came the debacle which over the last 4 years became a disaster, as it is now almost sure that we have no chance of money recovery. Therefore, under the advice of DeVere, we lost at least a quarter of our savings.

We have contacted DeVere officially, and their response has been simply shocking, denying first any involvement from DeVere, and when confronted with the facts, recommending to seek legal advice !!!

Devere Group's reply to:

Devere Group in Doha, Doha - Disgusting thieves.

As the poster has published the deVere response it can be clearly seen that an offer to assist has been made but was not accepted by the poster.
Review
#1356271 Review #1356271 is a subjective opinion of poster.
Service
Devere Group Financial Advisor
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Let the company propose a solution

Update by user Oct 20, 2018

Despite the fact that this company eventually contacted me, they accept absolutely no responsibility for their employees not honouring the promises they made when I invested the money. They have offered me no advice despite the fact that they advertise themselves as investment advisors.

I still do not not know where my investments are, the status of the investment or whether they only exist on paper. The local representative says he cannot advise me. No resolution at all. Their reply to me as follows: "All complaints are assessed on the merits and this is done by an examination of the documentary evidence available.

deVere does not enter into contractual agreements with its clients that require deVere to provide an ongoing service to its clients unless required to by the relevant financial regulator in specific jurisdictions or whereby a client has (for an additional fee) requested our enhanced customer service package in countries where this is option is available. As a matter of good practice, deVere does strive to provide an ongoing service when requested to do so by its clients. Their reply as follows: I have liaised with deVere South Africa. When you first returned to South Africa it was unfortunately not possible for a local adviser to provide you with recommendations on an international product.

deVere cannot be held responsible or liable for government regulations and legislation. However, since that time I understand that Andrew Michael has now contacted you on several occasions and has explained to you that you can set up an ownership structure which would enable him to provide recommendations and make alterations to your policy. This is a South African legal requirement. If you wish to avoid paying extra fees, as your contract is with OMI, you have the option to deal with them directly avoiding any additional costs that an ownership structure would incur.

When recommendations are made to clients, several factors are taken in to consideration, for example, the past performance of the fund, the reputation of the fund manager and the underlying assets within the fund and the strategy of the fund. None of this, however, is a guarantee of future performance. There is always a risk element. Please bear in mind that deVere do not ‘Actively Manage’ and cannot make fund selections without first communicating with you and then following through the action with your full knowledge and consent.

The code of conduct read that your adviser “explained to me/us that unit fund values can go down as well as up and past performance are not necessarily a guide to future performance.” I would like to confirm that Brent Mayhew has no connections to deVere and there is no introducer, referral agreement or arrangement between Mr. Mayhew and deVere. If you have any further questions on your policy Mr. Michael will endeavour to assist you, but, with respect, we cannot uphold your complaint.

Please be advised that, if you remain dissatisfied, you have the right to seek independent legal advice. Yours sincerely Juliette Vincent Client Relations Manager deVere Group"

Original review posted by user Sep 15, 2018

I have had an uphill battle with this company without any light at the end of the tunnel. My investment advisor has provided absolutely no advice, my investments have depreciated by over 50% over a period of 10 years and the only solution is to withdraw the funds and take the loss.

Unfortunately the small print says that the funds will only be released once the investments have been sold. So for the next 10 years or so, the management fees and commissions will be paid until I suppose the investment ceases to exist. They should be strung up and shot for manoeuvring behind the smoke and mirrors of their marketing lies. I have subsequently been told that my financial advisor was thrown out of Qatar and the UAE, imprisoned in Oman and has left the company.

Through other avenues, I discovered that he still works for the same company but behind a connect "separate" entity. Perhaps all the people that have been fleeced by this company should pay a personal visit to their offices.

Devere Group's reply to:

Devere Group in Zurich, Zurich - DeVere are very boastful in there claim, but there advisors

Mr.Rauber has been kept updated as and when the fund Administrator issue updates. An update has just been issued and all affected investors will receive copies via their product provider. However, please note a specific communication has now been sent to Mr.Rauber.
Review
#1314364 Review #1314364 is a subjective opinion of poster.
Service
Devere Group Financial Advisor

Update by user Aug 27, 2018

As usual deVere are completely in denial on there responsibilities. DeVere have fully miss sold The Four Elements Fund.

I have not been contacted on this matter or been informed of the progress to have this fund released. A personal contact to resolve this would be a start

Original review posted by user Jul 27, 2018

I had as many as 6 advisors and each of them does not recognise the mistakes made by the prvios one.

The customers compliance office in itself dos tel lies, claiming that my pension investment was in profit when in fact it was in a large loss and suspended but deVere is still in denial.

Come on DeVere owe up to your responsibilities and not just give boastful answers

Devere Group's reply to:

Devere Group - Totally untrustworthy compliance as i understand does not exist

At deVere Group, we pride ourselves on customer satisfaction, which is why we have a dedicated client relations team. We have thoroughly investigated this complaint and found it to be without merit. Nevertheless, we have had extensive contact with the client to try and resolve any issues and make him aware of his options. If the client has any new evidence to produce then we wold be happy to review the matter again. Should there be any further queries at this stage, we encourage you to contact us at csvhelp@devere-group.com.
Review
#1302411 Review #1302411 is a subjective opinion of poster.
Service
Devere Group Financial Advisor
Reason of review
Poor customer service
Tags
  • Qrops An Absolute Rip Off

qrops de vere did not declare the biggest fees and the advisor by his own admission did not know of the spreads , initial fees that The trustee applied . the 30 day cooling off period in reality was 9 days had it been sent. In reality it was sent by email 60 days after the 30 day cooling off period expired. in addition the De Vere advisor falsified my signature no less than 3 times.

De Vere response to that statement was that a international handwriting expert was required

Total loss 11,000 in 30 months, compliance seemed not existent

Nor was the DE VERE advisor truly independent in that he had only high charging funds to choose from

Devere Group's reply to:

Devere Group - Personal Data Breach & Strategic Fund suspension lack of updates

At deVere Group, we pride ourselves on customer satisfaction, which is why we have a dedicated clients relations team. Having checked our records, we can see that no formal complaint has been made. However, we can confirm that an adviser will be in contact with you immediately to resolve any issues you may be having and to give you an update on your investments. Should you have any queries in the meantime, please do not hesitate to contact us at clientrelations@devere-group.com.
Review
#1280636 Review #1280636 is a subjective opinion of poster.
Service
Devere Group Financial Advisor
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

In the last year I had had already 3 advisors in Devere. Their advice has been poor and It made me invest -despite the fact I was not looking for much risk- in the Strategic Growth Fund that has been suspended since 2013. I have not received any updates on this since more than years now.

Last month my advisor (Mark Gibson) from Devere left the company along with his assistant. After that I received an email from them from a Hotmail email account to try to get in touch with me! probably they wanted me to do business with them outside the company. My Personal information was taken and now it is who knows where!!!! I find this disgusting!!! I am going to take legal action against devere for all this!!!

So far I had had only loses in my investments of almost 10 years! I can not recommend this company to anybody! I want now to suspend Devere as my advisor for good! Do not trust them!

Miguel Mena.

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