Reply by Devere Group

Dear Sir,

Thank you for your comments.

As a company, we consistently strive to reach the high standards expected of us by our clients. Nonetheless, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have.

We understand that your allocated adviser has been in contact in order to explain why it isn’t possible to take out all your contributions and also provided you with copies of the paperwork which was originally signed with our organisation.

We have asked your adviser to get in touch with you again in order to go through any pending questions so that he can better explain why certain actions aren’t possible at this point in time.

Should you however need any further assistance please feel free to contact our dedicated Clients Relations Department on

deVere Group

So I was contacted by deVere sometime late 2013 and signed on to a policy/product. Somewhere along the line I lost my job and things went bad.

I needed cash so I decided to withdraw from the policy and cash out.

It's been over 10 months now of disappointment, and the account manager won't pick up my calls or return missed calls till I make the one and half hour drive to their office only to be promised a new date which is not kept. Now I feel a lot of regret having signed up with this institution here in Ghana.



Product or Service Mentioned: Devere Group Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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