Devere Group Customer Care Reviews and Complaints

Despite repeated requests over the last 2 1/2 years to stop and remove my name and number from their database, the cold-call team in Dubai just will not desist.

After first moving to Dubai over 2 years ago, I received a call from an agent who was very rude when I told him I wasn't looking for financial advice so I requested that no-one from de Vere contact me again.

Unfortunately, they have persisted to call my office regularly, and only today a woman called "Anna" phoned my colleague asking to speak to me and that she knew me.

When I called back, (clearly she did not know me) she made up some BS about me liking a de Vere Facebook post about UK tax advice and tried to sell their financial services.

I understand that the market is competitive but to have agents be rude when declining their services or deceptive when trying to sell services is not the way to go about it. Equally, to continue calling even after having been asked to stop has now led me to write this review.

I'm pretty sure that having requested to have my name removed from their database, still being contacted is likely to breach GDPR

Please stop, this is not the way to do business

In response to your email enquiring if DeVere have contacted me

De Vere have never contacted ......me other that to sell more investments and the caller seemed to think I had taken 37,000 out of the account rather that the real 21,000 of which 15800 was A pcls

There has never been any contact prior to my complaint

I cannot withdraw any more ( over 5 quarters since last payment because the agent set the payment too high and the account will implode if I withdraw any more ) from the pension. one agent called to sell a qrops to my wife and in response to my problems said this is too complicated. ( email ) I have emails showing that the agent was aware that I wanted a PCLS but somehow the trustee did not get the instruction

The docs sent to my wife show a fact find doc making 2,version one official and not seen before August 2018) and signed by me and one hand written and not seen by me prior to 22 august 2017 De Vere have chosen to use the hand written one to reject my complaint and have ignored all the other entries on the hand written version

Over the years, I have noticed that they come in waves - Continuous cold contact from people in different European offices in deVere group. Mail, LinkedIn and phone calls in double digit numbers per day.

Persistent contact that does not take notice that that one is simply not interested in their services, nor a long winded discussion as to why.

Such persistence implies that the company's interests are based on a deal and not my personal well being.

Having never once provided my contact details to deVere, having changed phone number to avoid cold calls, and not having ever consented to deVere calling me, I would like to know how one can arrange to have one's contact details definitively removed from the groups numerous databases.

A simple question to which one hopes to receive a simple, timely and concise response.

To head off the standard, one is tired of being told to "tell the person calling to place you on the DNC list". The person calling has zero interest and my interest is to not be on any list in deVere, yet alone an ignored "do not call" list.

Over the past twelve months I have had at least six calls at my employer's office by deVere group staff (from the Munich and Frankfurt office, apparently) who have found my details on LinkedIn. They claim that they want to make me an offer, and check the relevance of the offer.

So why don't they contact me on LinkedIn if they stalk me there anyway? I can read messages, and assess the relevance in that way, too. Why call my employer? I have repeatedly said that I do not wish any more calls, and that it is inappropriate to call my employer.

It bothers my colleagues, it is cutting into my working time. This is harassment.

Severe professional misconduct. Stop these calls!

I was sold a Generalli Vision product in the UAE in 2011 which includes an insurance element. At this time Deverre (PIC) were not licensed to sell insurance products in the UAE and hence I feel this sale should be null and void under UAE.

I have written to both Deverre and Generalli on this matter but neither has had the courtesy to respond. I just wanted to warn others the extent this company will go to to make commission.

I have consulted with my legal advisors and am told that the company breached both Articles 24 and 26 of Federal Law No 6 of 2007. I would be interested if they would respond on here.

Many thanks for your kind response to my initial review team Devere. Indeed, it would appear that you have been transparent in stating that one of your advisors has been in contact with me, however, I've asked for the same advisor to disclose all interests that Devere have now or previously held with my plan provider, STM Malta so as to rule out any potential conflict of interest, but I suspect that if the Malta Financial Services Authority cannot extract this information out of you guys, I guess I've not no chance....

I've also asked the same advisor to be transparent in sharing the commission Devere have received in connection with my interests, but again, no response. So team Devere, lets see some transparency...

I feel like I have been raped by Devere. The advisor William Offen was indeed friendly and had all the right words and illustration and convinced me to change my UK pension into a QROPS pension.

In fact he was nothing more than a confidence trickster. The low risk investment he claimed was needed for access for the annual pension, was in fact a high risk and not only that ,it appears that Nigel Green of Devere had his hand in the investment fund ( insider trading). My pension investment is frozen (im talking in several £100’000 capital)and is in the courts of Guernsey, but it is hard to say how long it will take to release this funds. In the meantime I have lost my annual pension.

Devere claim, that they are regulated by PolyReg in Switzerland, but PolyReg only refer you to Swiss lawyers and they want several thousand up front before they even talk to you.

On top of that I have not found one that actually knows what a QROPS pension is. If you have a similar situation, I feel collectively we could make Devere pay.