Cheques given to them to pass on to my Financial account were not paid. The company contacted them and told them that payments were missing from my account and gave 90 days for money to be paid, and Devere failed to inform me of this.
They informed me much later, and as a result my account was surrendered. The company my account was with have told me they contacted Devere several times about my account, and that Devere did not get back to them. Devere's negligence has caused us to lose nearly AED 100,000 of our hard earned money! I have complained, and all they can say is that there is nothing they can do about it.
They do not deny that they failed to do their job as brokers, yet they do not offer any compensation for our loss. This has been a very sad and painful experience!
Product or Service Mentioned: Devere Group Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $26086.
Preferred solution: Full refund.
I didn't like: Unprofessional and negligent.