Reply by Devere Group

deVere Group provides expert independent advice to clients all over the world, helping them to maximise their capital and income. Together with our high level of service, we recommend products from some of the top institutions across the globe, which has allowed us to become one of the world’s leading financial advisory organisations.

We take all complaints very seriously and are sorry to hear you are not happy with your experience of deVere Group. It is of our understanding that a member of our team has already been in contact with you regarding this complaint, where we also provided you with more details on the matter.
Abu Dhabi,Abu Dhabi

Cheques given to them to pass on to my Financial account were not paid. The company contacted them and told them that payments were missing from my account and gave 90 days for money to be paid, and Devere failed to inform me of this.

They informed me much later, and as a result my account was surrendered. The company my account was with have told me they contacted Devere several times about my account, and that Devere did not get back to them. Devere's negligence has caused us to lose nearly AED 100,000 of our hard earned money! I have complained, and all they can say is that there is nothing they can do about it.

They do not deny that they failed to do their job as brokers, yet they do not offer any compensation for our loss. This has been a very sad and painful experience!

Product or Service Mentioned: Devere Group Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $26086.

Preferred solution: Full refund.

I didn't like: Unprofessional and negligent.

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