Reply by Devere Group

Dear Mr. Wooller,

As a company we endeavor to ensure that each of our clients receive full and detailed documentation on all aspects of our products before signing the paperwork. We can see that our dedicated Clients Relations Department has already looked into your complaint and a detailed review and analysis was conducted. Clients Relations have assessed your complaint accordingly and we urge you to contact them again should you not be satisfied with the response provided so this can be looked into further.

Regards
deVere Group
Author's
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In 2013, whilst working abroad, I was verbally (face-to-face) advised by a deVere advisor to invest in a specific product based on my specific requirements, specifically my ability to easily access the money at any time in the future with no/minimal charges.

After paying monthly into the recommended product for nearly 3 years I quit my job and moved back to the UK. It was at this point that it became apparent that the investment product I had invested in was a long term investment fund with a 25-year term, and accessing my funds prior to the end of the term in 2028 would result in massive losses, akin to over 75% of the total value of the fund.

As I am no longer in a position to keep up the monthly payments and in no way verbally agreed to such an inflexible product I can report that I was badly, if not fraudulently, advised by deVere.

According to the deVere group their specific group company that provided the advice is based in Switzerland, which, funnily enough, doesn't have a financial ombudsman like the UK that would take up such complaints. As such I have no other alternative but to employ a solicitor in Switzerland to pursue the matter through the courts.

Given my experience I would advise against using deVere for any financial advice. It's clear their only aim is to benefit personally at the detriment of their clients. Avoid.

Reason of review: Bad quality.

Monetary Loss: $25000.

Preferred solution: Full refund.

I didn't like: Transparency, Bad advice.

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