Reply by Devere Group

Before any investment can be taken, we require clients to sign and approve all provided paper work. Our compliance team then call clients to make sure that they fully understand the terms and conditions set out in the agreement and that they have all the necessary paper work to reference to once the investment has commenced. We are confident that we source the very best investment opportunities which shows in our growing client numbers of over 80,000. Should you wish to speak to our customer services, please visit our website where all contact details are available.
Brussels, Brussels

Update by user Mar 24, 2014

Ha ha! They are saying in their reply that they show the charges.

Not really true! Yes, they show it in %, like some service charges for the policy with the fantastic growth, but they don't tell you that you will never see your money back because everything can be consumed with the charges if you stop paying for any reason.

The policy is not really growing and you cannot get rid of it without losing 80% of your investments. Moreover, information for Belgian customer - Generali Vision product is not authorized to be sold in Belgium.

Original review posted by user Feb 19, 2014

Hello, I also found out that I was "robbed" by this Generali Vision policy. I signed in 2010 for 30 years. It has been sold to me by DeVere Group here in Belgium as a flexible product. All the time I have been told that I can take my money any time I want.

The fees for surrender were never ever stated clearly.

A year ago I called and asked if I can take my savings, because I thought I would move to another country from Belgium. De Vere consultant told me that it would be possible to take my money, but just keep a small value of 100 euros to be able to keep the policy without fees.

A month ago I wanted to take away my money. I found out that I will lose around 80% of my investments.

1. DeVere never provided the decent calculation of the charges!

2. The consultant made me sign higher premium without warning that starting from this point their commission will be paid from the highest amount I ever paid

3. It is not possible to talk to the consultant anymore: he rarely returns the calls, does not really reply mails.

4. They switched the bank account from Belgium to the UK, so it is not even out of my control.

Is there any chance to return the money?

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