This week I send a review describing the recent poor customers service.
Why is not published ? This was a factual text quietly emphasizing the lack of replies in difficult cases.
Again I want to outline it is now 5 weeks I have no replies from my adviser on a delicate situation he seemingly has problems to explain.
Since he is the fourth adviser I am in contact since the closure end 2012 of the deVere Brussels office, I required a letter at managerial level to shed light on the events ( pending order and accounting thereof ) and tell me when the situation will be deblocked. The least I may expect is a phone call about what happened and why.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
I didn't like: Service response.