Reply by Devere Group

Kindly note that with regard to #717276, the client is in hand with his consultant.
The client needed info surrounding his investments / frozen fund. The consultant is reviewing matters with the client to make certain full support is granted.
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This week I send a review describing the recent poor customers service.

Why is not published ? This was a factual text quietly emphasizing the lack of replies in difficult cases.

Again I want to outline it is now 5 weeks I have no replies from my adviser on a delicate situation he seemingly has problems to explain.

Since he is the fourth adviser I am in contact since the closure end 2012 of the deVere Brussels office, I required a letter at managerial level to shed light on the events ( pending order and accounting thereof ) and tell me when the situation will be deblocked. The least I may expect is a phone call about what happened and why.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

I didn't like: Service response.

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