Reply by Devere Group

Dear Mr. Hillman,

We are deeply sorry to hear you are not satisfied with your experience. At deVere Group, our aim is to provide expert advice to clients all over the world and we take complaints very seriously. Kindly note our Client Services Team has been in touch with you on Thursday 8th November and advised that Generali require up to date and original signed paperwork to complete the surrender request. Kindly let us know if you have any inquiry or require assistance.
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I was lied to by the Devere rep that signed me up. I've lost a lot of money (for me) based on their advice in a fund that was "frozen" for a number of years but my fees still continued.

I've now reached the 8 year point which gives me the right to get out and I've spent 3+ months getting the run around from a Callum Gracie on what was needed to close the account. I've sent in form after form. Waited for undue time for responses. Then told more forms were needed.

Two weeks ago I asked him to clearly and specifically tell me what forms were needed for a currier to pick up. He sent a list and the currier picked them up as arranged.

Today I receive a list of additional forms that are needed. They are either scamming me or highly incompetent.

Reason of review: Poor customer service.

Preferred solution: I want what few dollars (Around $2700) are left in my account..

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Anonymous
#1595103

Sounds similar to my situation, if it’s held with Old Mutual IoM contact them directly to withdraw what’s left of your money.

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