Reply by Devere Group

We apologise that you have experienced some difficulty in contacting our advisers. We have sent your email to our customer services department who will contact you shortly.
Hong Kong, Hong Kong
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

Most reviews on seems to be answered with following wording from devere:

"We have successfully provided over 3,500 clients in Hong Kong with trusted financial planning services.We have an excellent relationship with our clients who have regularly reported that they are satisfied with the professional service and support we provide them with. It is true to say that a few consultants did leave us to start Taylor Brunswick.Whilst they were working there were mistakes made however, we have now rectified those issues and are pleased to confirm that our Hong Kong office is stronger than ever."

Well I hope you didn't count me as one of the 3500 clients you have "successfully" provided over, or regard your "relationship with me as "excellent". In fact to my dismay, i have been trying for a year via various channels to get in touch with you, so far unsuccessful. After losing a lot of money i had invested with devere, partly due to bad advise and partly due to huge fees, i lost pulled out as much as i could without being penalized. With a 50% loss i might add. Now my complain is not about my losses, nor about how the fee structure or "lock-in" mechanism was explained in a misleading way. I simply let i go and kept the remaining 25% of my initial portfolio with devere, as i would have had to pay a large sum of money if i withdrew the rest within the first 8 years.

My gripe is that for the past year or more i've tried to get in touch with Devere, but they wont reply emails or phone calls. I finally decided to go to their office, which according to their website now had moved to central building on Pedder st. (from Wyndham st where i used to come). Much to my surprise it is a satellite office with no Devere employees there at all (so much for "our Hong Kong office is stronger than ever"). A rather unhelpful girl in the reception gave me an email address to contact. The email was a anonymous Gmail and not a Devere mail which further raised suspicion. The girl refused or couldn't provide me with a phone number so this was my only option. After sending an email i did receive a No-number call from a guy who said he was about to board an aircraft and would call me the following Monday. I have not received such call 3 weeks after.

I cannot believe that Devere would treat costumers like this, and while i'm still hoping to hear from them, i am now considering legal action in an effort to recover my investments with Devere. So frustrating and unnecessary...

Reason of review: Poor customer service.

Monetary Loss: $100000.

Preferred solution: Deliver product or service ordered.

I didn't like: Service response.

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