Reply by Devere Group

deVere prides itself on providing a high quality service and takes all complaints very seriously, which is why we have a dedicated client relations team. As Mr. Chapman is already aware, we have addressed all of his complaints and produced documentation to support our findings following a thorough investigation. With regards to his wife’s policy, we are unable comment on other clients’ matters. Should you have any further queries, please do not hesitate to contact us at clientrelations@devere-group.com.
Author's
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De Vere say there has been considerable contact from themselves, if so my letter box and telephone line must be as broken as DE Vere . The one call I have had was to sell more and he thought I had withdrawn 37k , Now I have found my wife (who also is a big loser to DV but offered £500 in respect of possible a 4k loss and which she refused) has been sent confidential documents ref my qrops .

my comments about compliance 30 day cooling off commenced 8th mar but I was supposedly sent it on the 29th mar and there is so much more, it has taken me a long time but I have dug out the emails from the advisor.

question ?

would any savvy investor take on a fund with 5% initial charge and 3.07% annual charges had they known about them I don't think so ! a letter from the advisor says he didn't know of the charges so how then could he have declared them?

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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