Reply by Devere Group Dec 06, 2016

Dear Mr. Guba,

As a company, we consistently strive to reach the high standards expected of us by our clients. Nonetheless, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have. We believe that your financial adviser is in contact with you, giving you all the updates we are receiving to ensure you are fully informed as soon as we are.

Should you however require any further assistance, please do contact our Clients Relations Department on clientrelations@devere-group.com

Regards
deVere Group
Author's
Shanghai, Shanghai
0 comments

First the guys are trying to sell you the products where they can get the highest commission (25 years retirement plan) and not listen to the customer needs.Second, some fonds are frozen and I can't sell them since 5 months already - but I need the money now for finacning my house for the family.

Excuses here and excuses there, bla, bla, bla. No understanding for the mistakes they have done. Postpone the problem again and again - "next month, we will review in December". Bad service, bad communication, bad performance.

Never ever again Devere.......

Thank you for this great service and support it confirms finally what I was expecting in the beginning.Morten Guba, Shanghai

Review #963252 is a subjective opinion of a user.

1.0
Privacy and Data Security
Reliability
Interest Rate
Website
Advertised vs Delivered
Diversity of Products or Services
Billing Practices
Product or Service Quality
Customer service
Additional Fees
Price Affordability
Value for money
Discounts and Special Offers
Staff
PRODUCT OR SERVICE Devere Group Customer Care
Reason of Review / Monetary Loss Bad quality / $1800
Preferred solution Full refund

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