Reading through most of the devere complaints I have to say that his is our experience of De Vere's too. They were extremely keen to sell a product (and in the case of my colleague lied about some of the information which she discovered later) and after that were only interested in getting referals, not the maintaining the investments.
In fact one time we were told "Well there's not much point me coming to see you if you can't give me any more referrals."
We now go to a really professional outfit, who make their money by charging a % of what they earn for you per 1/4.
So it makes sense for them to be on top of how the investments are doing. I don't mind paying, but I expect professional service.