Reply by deVere Group

Dear Mr.Evans,
As a company, we consistently strive to reach the high standards and ensure client satisfaction is upheld. However, we do understand that issues may arise, and we are always very willing to clear up any queries our clients may have. Kindly note deVere does not hold client funds, the investment is through a third-party investment platform. We are aware you are currently being assisted by your adviser and our platform liaison department to ensure the encashment can proceed as swiftly as possible.
deVere Group
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Update by user Jul 29, 2021

About 2 days after posting I received emails and a couple of phone calls and the matter was resolved in a few days. The main issue for me really was the lack of follow-up from Devere with their provider and the lack of response to my emails..

Original review posted by user Jun 29, 2021

A few years ago I invested into an auto-callable fund on the investment platform. Its only a small investment worth $74,000 and it has now matured, and for 2 months Ive been trying to withdraw the funds.

Before they could refund they wanted tax status information and then employment information prior to my retirement. Ive supplied that information and then was asked for the source of funds. I replied about a month ago and supplied my pension fund statement together with details of other investments.

Since that time Ive written repeatedly asking what further information they require as their website still shows waiting for proof of funds, but Im no longer receiving responses to my emails, from the platform help desk or my financial advisor.

I find it a bit odd as Ive used Devere in previous years without issue, but Im now at a complete loss as to what to do. strhould ask that when making the investment.

User's recommendation: Caution.

Preferred solution: Deliver product or service ordered.

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