Following a posting on Pissed Consumer about the performance of the Durban Office, I had a meeting with the Area Manager.
They have gotten a wake up call and have promised to be more proactive with the review of my portfolio.
They acknowledged there error in that handling of my portfolio which has cost me, they have committed to having a quarterly review with me.
Disappointed when they acknowledged they had been less than active in managing my account that they didn't offer to refund fees for not doing what they should of been doing.
After all when I make a mistake in my line of work it costs me.
They have an opportunity to redeem themselves.