Reply by Devere Group

As a company, we always strive to provide a high level of service to our clients and any serious complaints made directly to the company will be investigated . We urge all clients to contact our customer service department who are always available to answer any queries or concerns you may have. All contact details are on our website.
Author's
Bangkok, Krung Thep
1.0
Details
Customer service
0 comments

Moved from excellent deVere Indonesia to deVere Thailand.My consultant was more interested in selling me other products that acting on my instructions.

He would take up to three months to follow-up on an instruction, resulting in losses to me. I ended up buying shares when they had risen.

When I finally left deVere Thailand, this character called me three months later and told me he was proceeding with an instruction of mine, which I had instructed him to make three months prior. This advisor had no idea I have already left deVere.

He then proceeded to write me emails thanking me for being "professional".Me, his client, has to act professional due to his incompetence.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Incompetence.

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