Rating: 1 Star Clear all filters (24 of 48 reviews match)
Filter by rating
filters
Product:
Show
Rating:
Devere Group's reply to:

Dear Mr.Collins, We are extremely sorry and disappointed to hear that you are not satisfied with deVere’s services. As a company, we consistently strive to reach the high standards expected of us with our clients. Nonetheless, we do understand that issues may arise and...
View full review
Review
#1635351 Review #1635351 is a subjective opinion of poster.
Dear Mr.Petrozzi, We are extremely sorry to hear you are not pleased by our service. As a company, we consistently strive to reach the high standards and ensure client satisfaction is upheld. Our understanding is that a representative from the Client Services team will...
View full review
Review
#1528843 Review #1528843 is a subjective opinion of poster.
Dear Mr.Gibbs, As a company, we consistently strive to reach the high standards for our clients. However, we understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have. Kindly confirm whether you would...
View full review
Review
#1512536 Review #1512536 is a subjective opinion of poster.
Dear Mr.Payne, As a company, we strive to reach high standards and make sure customer satisfaction is maintained at all times. However, we understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have. Please...
View full review
Review
#1481342 Review #1481342 is a subjective opinion of poster.
Tags
  • Strategic Growth Fund Scam
  • Qrops
Devere Group's reply to:

Devere Group in Abu Dhabi, Abu Zaby - Strategic Growth Fund Disaster

As a company, we consistently strive to reach the high standards and ensure client satisfaction is upheld. However, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have. Our Client Relations Department is currently in contact with Mr.Bennaceur dealing with his complaint.
Review
#1408874 Review #1408874 is a subjective opinion of poster.
Cons
  • Losing quarter of funds to a scam compared to a ponzi scheme
Reason of review
Poor customer service
Loss
$70000
Preferred solution
Let the company propose a solution
Tags
  • Strategic Growth Fund Scam

In 2010, my wife and I received a request from the DeVere representative handling the account to switch a significant part of the mutual funds we had to a group of new funds. This included allocating a quarter of the proceeds to the Strategic Growth Fund.

Three years later, came the debacle which over the last 4 years became a disaster, as it is now almost sure that we have no chance of money recovery. Therefore, under the advice of DeVere, we lost at least a quarter of our savings.

We have contacted DeVere officially, and their response has been simply shocking, denying first any involvement from DeVere, and when confronted with the facts, recommending to seek legal advice !!!

Devere Group's reply to:

Devere Group in Frankfurt, Hesse - Suspended Strategic Growth Fund and loss

deVere Group provides expert independent advice to clients all over the world and our consultants are fully qualified financial professionals with internationally recognised qualifications. The client’s complaint was fully investigated in April 2017 and found to be without merit. deVere has no control of the fund mentioned, which is in the hands of court appointed Liquidators and cannot comment on any other individual’s complaints, but can confirm that it has not commenced any compensation scheme for investors in this or any other fund.

Review
#1394179 Review #1394179 is a subjective opinion of poster.
Product
Generali Worldwide Vision Retirement Plan
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • deVere Europe

I was advised by devere (erstwhile financial advisers) to invest into the Strategic Growth Fund in 2012 when I signed up for the Generali Vision Plan. I continued to invest a big share of my monthly premiums into this fund. This fund however was suspended in 2013 and my hard earned money is now stuck and the entire plan is under-performing. I can neither stop investing into the plan nor will its performance improve resulting in a massive mess and simply no way out.

I found that devere is now compensating for investors who were ill advised into investing into this fund. What will happen to my investment into this fund?

https://international-adviser.com/devere-pays-70k-strategic-growth-fund-investor/

My Generali Vision Plan number is 94023042

Devere Group's reply to:

Devere Group in Zurich, Zurich - DeVere are very boastful in there claim, but there advisors

Mr.Rauber has been kept updated as and when the fund Administrator issue updates. An update has just been issued and all affected investors will receive copies via their product provider. However, please note a specific communication has now been sent to Mr.Rauber.
Review
#1314364 Review #1314364 is a subjective opinion of poster.

Update by user Aug 27, 2018

As usual deVere are completely in denial on there responsibilities. DeVere have fully miss sold The Four Elements Fund.

I have not been contacted on this matter or been informed of the progress to have this fund released. A personal contact to resolve this would be a start

Original review posted by user Jul 27, 2018

I had as many as 6 advisors and each of them does not recognise the mistakes made by the prvios one.

The customers compliance office in itself dos tel lies, claiming that my pension investment was in profit when in fact it was in a large loss and suspended but deVere is still in denial.

Come on DeVere owe up to your responsibilities and not just give boastful answers

Devere Group's reply to:

Devere Group stole my family's money

deVere takes all complaints very seriously and has a team of fully qualified advisers who are dedicated to providing a high quality service. Having checked our records, we can see that no formal complaint has been made by either Mrs Preston or her husband, who is a joint policy holder. Furthermore, at no time has deVere received any of the clients’ monies, and as per their own admission, the monies were paid to Generali. All the forms and requirements to surrender the product are those of Generali. Mrs Preston has been made fully aware of the outstanding requirements from Generali which were provided directly to her husband by email on 17/07/18. As such, there is nothing deVere can do in this regard until either the client or her husband produces the necessary documentation in full. If you wish to discuss this matter further, please do not hesitate to email us on csvhelp@devere-group.com.

Review
#1305989 Review #1305989 is a subjective opinion of poster.
Product
Generali Worldwide Vision Retirement Plan
Cons
  • Fraud the company is trying to commit against my family
Reason of review
FRAUD
Loss
$105000
Preferred solution
Release of my full surrender value immediately.

My husband and I purchased a Generali "Vision Plan" #94035832 in Abu Dhabi through Devere Group, in July 2013. We are Americans who were both consulting in the UAE at the time.

For the past 9 weeks (starting on 5/21/18), we have been trying to cash out our policy, having been fully paid in all fees and having an account in good standing. Devere Group and Generali REFUSE to release the the full surrender value of our plan, despite us following every ridiculous instruction.

The Devere Acuma group in Abu Dhabi (evalyn.gomez@devere-acuma.com and jason.ambayec@devere-group.com

Tel: +971 2 509 0500, Mobile:+971 52 984 6139) required an ENORMOUS amount of forms and documentation, all originals with original signatures, to be couriered to Abu Dhabi. Evalyn and Jason received the documents, confirmed that the documents were all correct, and stated that they will forward the documents to Generali in Ireland. Then the Ireland HQs REFUSED to speak to us.

They received the documents and claimed that they were not the right documents. They (Thomas at international number 002539060222) further claimed that the plan we clearly have is illegal to purchase in the UAE. Therefore Devere broke the law selling it to us despite accepting our $3600US monthly payments for nearly 4 years. Thomas further stated that "he doesn't care what we were told." I think that is a side scam, b/c they are still asking for a completely different set of documents such as an original active lease, original utility bill, drivers' license, and a certified copy of my husband's passport...ALL TO PROVE OUR ADDRESS is what Thomas said.

I have DOZENS of emails to prove our experience with Generali and Devere. We are initiating a lawsuit against Generali and Devere for refusing to release the full surrender value of our policy.

Devere Group's reply to:

Devere Group - Deveres response that my claim has no merit. I disagree Mr Offen miss sold the FOUR ELEMENTS GROWTH PLUS FUND, by not disclosing the full facts. Mr Kerswell tried to hide the fact that the fund was su

Further to Mr Rauber’s various reviews, we repeat that his claim has been fully investigated and found to be without merit.
Review
#1289776 Review #1289776 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400000
Preferred solution
Full refund

You claim " go to the regulator" who is your full regulator in Switzerland. Yes I have gone to Polyreg you claim is your regulator, but they claim only to be responsable for money laundering.

If Devere can not agree with this finding then please tell me and everybody in Switzerland who is the full regulator.

Deveres response that my claim has no merit. I disagree Mr Offen miss sold the FOUR ELEMENTS GROWTH PLUS FUND, by not disclosing the full facts. Mr Kerswell tried to hide the fact that the fund was suspended and even tried to pay my pension out of a totally different account, this is not only incompetent that is fraud. Deveres complaints department Juliette Vincent claimed to my Trustees that my QROPS pension setup was up by 17.5% this was an outright lie.

In fact it was 22% down and suspended. I believe my claim of the full refund has merit.

I demand a full refund of £ 212000

Contact Devere Group Customer Service

Mailing Address:
DeVere Group GmbH
281 Seefeldstrasse
Zurich, Switzerland 8008
All Devere Group Contacts

Devere Group Products and Services Reviews

Devere Group's reply to:

Devere Group - Personal Data Breach & Strategic Fund suspension lack of updates

At deVere Group, we pride ourselves on customer satisfaction, which is why we have a dedicated clients relations team. Having checked our records, we can see that no formal complaint has been made. However, we can confirm that an adviser will be in contact with you immediately to resolve any issues you may be having and to give you an update on your investments. Should you have any queries in the meantime, please do not hesitate to contact us at clientrelations@devere-group.com.
Review
#1280636 Review #1280636 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

In the last year I had had already 3 advisors in Devere. Their advice has been poor and It made me invest -despite the fact I was not looking for much risk- in the Strategic Growth Fund that has been suspended since 2013. I have not received any updates on this since more than years now.

Last month my advisor (Mark Gibson) from Devere left the company along with his assistant. After that I received an email from them from a Hotmail email account to try to get in touch with me! probably they wanted me to do business with them outside the company. My Personal information was taken and now it is who knows where!!!! I find this disgusting!!! I am going to take legal action against devere for all this!!!

So far I had had only loses in my investments of almost 10 years! I can not recommend this company to anybody! I want now to suspend Devere as my advisor for good! Do not trust them!

Miguel Mena.