Devere Group's reply to:

Devere Group in Dubai, Dubai - DeVere have lost my wife and I a lot of money and caused us a lot of stress

Dear Mr Keown,

Further to your original complaint on Pissed Consumer, we have raised your queries with the respective teams who have both been in contact with you in the meantime. Additionally, external lawyers acting on behalf of deVere Group have also made contact with you in order to give a comprehensive update with regards to the Strategic Growth fund. It is of our understanding that you replied back confirming that the explanation provided answered all your questions perfectly. Furthermore, the Financial Adviser appointed, Rashpal Rani Singh, has contacted you regarding your policy, hence why we now believe that there are no further issues outstanding at this stage. Should you, however, have anything else you would like clarification on, please do not hesitate to contact us again.
#1113449 Review #1113449 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Full refund of initial investment value for the 2 policies performing extremely poorly plus reparation for loss of gains on the invested value over the investment period, considering world developed mkt. equities have increased by 110% in that period.
Devere Group - DeVere have lost my wife and I a lot of money and caused us a lot of stress

The attached png.-file is a copy of a complaint (Review #1097655), which I submitted on on Sept. 7th, 2017.

I can’t add an update to the complaint/review as I pasted it as a non-member I believe. Therefore I have opened this new complaint/review with the same title and attached the initial complaint/review as a png.-file. My update is as follows: In the response to my complaint Devere Group wrote - "...In this particular case, our dedicated Client Relations Department is now working with the client to resolve any issues they are having, not only with regards to the fund mentioned above, but their whole portfolio." To this day I still have not been contacted by the so called "dedicated Client Relations Department" from Devere Group, nor have I received any further information regarding the Strategic Growth Fund or any other funds under my policies! Furthermore, last week at least one of the policies fell almost 5,000 USD in the space of approx.

a week! The value of that particular policy is now around 16-17 thousand USD into which I had initially invested over 40 thousand USD! Please help me get these guys! They sold me this plan after I had clearly and specifically requested a safe and secure, not aggressive, investment!

My initial intention was to post this update as an update to the initial complaint on your website but I couldn't see how to do this. Best regards, Dallas Keown

Devere Group's reply to:

Devere Group - Totally untrustworthorthy etc

deVere takes all complaints very seriously and prides itself on providing a high-quality service, which is why we have a dedicated client relations team. The client’s complaint has been fully investigated and found to be without merit. The client is fully aware of this and has been advised of the local regulator he can go to if he is still dissatisfied with the conclusion.
#1341455 Review #1341455 is a subjective opinion of poster.
Reason of review
Poor customer service
Devere Group - Totally untrustworthorthy etc

In response to your email enquiring if DeVere have contacted me

De Vere have never contacted other that to sell more investments and the caller seemed to think I had taken 37,000 out of the account rather that the real 21,000 of which 15800 was A pcls

There has never been any contact prior to my complaint

I cannot withdraw any more ( over 5 quarters since last payment because the agent set the payment too high and the account will implode if I withdraw any more ) from the pension. one agent called to sell a qrops to my wife and in response to my problems said this is too complicated. ( email ) I have emails showing that the agent was aware that I wanted a PCLS but somehow the trustee did not get the instruction

The docs sent to my wife show a fact find doc making 2,version one official and not seen before August 2018) and signed by me and one hand written and not seen by me prior to 22 august 2017 De Vere have chosen to use the hand written one to reject my complaint and have ignored all the other entries on the hand written version

Contact Devere Group Customer Service

Mailing Address:
DeVere Group GmbH
281 Seefeldstrasse
Zurich, Switzerland 8008
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