filters
State:
Show
City:
Show
Product:
Show
Devere Group's reply to:

Devere Group - Bunch of crooks

Dear Mr Innes,

As this fund is the subject of a potential legal matter we are unable to comment further at this time.

deVere is working relentlessly to find a solution to this matter for the small number of clients invested into this fund.

We will contact the clients who are invested in this fund once we have reached a solution.

Please feel free to direct any further queries to sgqueries@devere-group.com and we shall be pleased to assist.
Review
#911833 Review #911833 is a subjective opinion of poster.
Cons
  • Lies
  • Bad advice
  • High charges
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • devere scammers
  • devere Funds
  • deVere UK

Invested in UAM Strategic Growth fund on advice of your adviser. He told me that it was medium-low risk. I even note that your founder Mr Green played a big part in UAM and knew about this funds executives. Apparently you say you advised investors to leave the fund but I for one never got any such communication.

In fact from inception of policy until I noticed that the fund was suspeneded there was zero communication form your represenatives.

Upshot--Guess what I lost the lot when the fund collapsed. Since then I've sent several emails to your client department and the adviser - latest emails get no reply

Obviously once you've got your pound of flesh the investor doesn't matter anymore

Shame on you!

Devere Group's reply to:

Devere Group Abu Dhabi- I have lost nearly AED 100,000 as a result of this companies negligence.

deVere Group provides expert independent advice to clients all over the world, helping them to maximise their capital and income. Together with our high level of service, we recommend products from some of the top institutions across the globe, which has allowed us to become one of the world’s leading financial advisory organisations.

We take all complaints very seriously and are sorry to hear you are not happy with your experience of deVere Group. It is of our understanding that a member of our team has already been in contact with you regarding this complaint, where we also provided you with more details on the matter.
Review
#997023 Review #997023 is a subjective opinion of poster.
Cons
  • Unprofessional and negligent
Reason of review
Poor customer service
Loss
$26086
Preferred solution
Full refund

Cheques given to them to pass on to my Financial account were not paid. The company contacted them and told them that payments were missing from my account and gave 90 days for money to be paid, and Devere failed to inform me of this.

They informed me much later, and as a result my account was surrendered. The company my account was with have told me they contacted Devere several times about my account, and that Devere did not get back to them. Devere's negligence has caused us to lose nearly AED 100,000 of our hard earned money! I have complained, and all they can say is that there is nothing they can do about it.

They do not deny that they failed to do their job as brokers, yet they do not offer any compensation for our loss. This has been a very sad and painful experience!

Devere Group's reply to:

Devere Group - DeVere advisor recommended unsuitable product for personal benefit

Dear Mr. Wooller,

As a company we endeavor to ensure that each of our clients receive full and detailed documentation on all aspects of our products before signing the paperwork. We can see that our dedicated Clients Relations Department has already looked into your complaint and a detailed review and analysis was conducted. Clients Relations have assessed your complaint accordingly and we urge you to contact them again should you not be satisfied with the response provided so this can be looked into further.

Regards
deVere Group
Review
#958922 Review #958922 is a subjective opinion of poster.
Cons
  • Transparency
  • Bad advice
Reason of review
Bad quality
Loss
$25000
Preferred solution
Full refund

In 2013, whilst working abroad, I was verbally (face-to-face) advised by a deVere advisor to invest in a specific product based on my specific requirements, specifically my ability to easily access the money at any time in the future with no/minimal charges.

After paying monthly into the recommended product for nearly 3 years I quit my job and moved back to the UK. It was at this point that it became apparent that the investment product I had invested in was a long term investment fund with a 25-year term, and accessing my funds prior to the end of the term in 2028 would result in massive losses, akin to over 75% of the total value of the fund.

As I am no longer in a position to keep up the monthly payments and in no way verbally agreed to such an inflexible product I can report that I was badly, if not fraudulently, advised by deVere.

According to the deVere group their specific group company that provided the advice is based in Switzerland, which, funnily enough, doesn't have a financial ombudsman like the UK that would take up such complaints. As such I have no other alternative but to employ a solicitor in Switzerland to pursue the matter through the courts.

Given my experience I would advise against using deVere for any financial advice. It's clear their only aim is to benefit personally at the detriment of their clients. Avoid.

Devere Group's reply to:

Devere Group - Poor plan performance, wish I'd never heard of Devere

deVere Group’s dedicated team of advisers spread across the globe pride themselves in providing the best solution for each client’s needs. The financial adviser who deals with your plan has been made aware of your situation and has contacted you accordingly in the hopes of fully resolving the matter. As one of the world’s leading financial advisory organisations, we recommend products from several of the best institutions across the globe. The products and services we offer are designed to be tax effective whilst also offering the opportunity for long term growth. All the companies we recommend are fully regulated.
Review
#1019544 Review #1019544 is a subjective opinion of poster.
Cons
  • Unrealistic initial forecast wholly inaccurate
  • Lack of transparency
  • Lack of realignment input
Reason of review
Bad investment advice
Loss
$3500
Preferred solution
Better and more transparent advice on investments, performance and fund management fees - the 'vulture' of society

At my recent policy valuation review, I was advised that my small pot plan was performing well, yet on closer inspection my plan is still worth considerably less than first invested and only after my complaining have Devere offered to review performance and look at alternative strategies. If I could turn back the clock, I'd never have listened to these guys.

Don't listen to the Devere bulls$it about market volatility and long term strategy, for small investors such as I, keep your money under your mattress because the only parties that make money from my experience, are everyone but the investor. Thanks for nothing Devere Group

Devere Group's reply to:

Devere Group - Annulled Licence

deVere Group re-structured its European operations some years ago. This included the decision to reduce our presence in a number of countries, and instead, choosing to passport in to all European countries from our hubs.

This strategy has been very successful and we continue to provide excellent service for our clients in Western Europe and across the globe, from our 70 worldwide offices.

As a company, deVere continues to grow at exceptional pace and has recently announced its latest office based in Auckland, New Zealand.
Review
#971819 Review #971819 is a subjective opinion of poster.

The operation run by this firm in Cyprus was via their office in Belgium. That had its licenced annulled and thus the Cyprus operation closed.

Some of the unqualified staff moved to India, UAE and other unregulated jurisdictions. Others stayed in Cyprus moving into other salesman roles, using the sales tactics learnt during their week long Malta training course. Normal story, high front loaded commissions with the promise of great returns.

Fleece the consumer - who cares about them! After the operation was unlicensed they still brought over the next boat load of cowboys, one of whom was a used car salesman a month before.

Devere Group's reply to:

Devere Group in Nicosia, Nicosia - Unhappy with DeVere

Dear Mr Rugg,

Many thanks for making contact with us.

We are very sorry to hear that you are unhappy with the service you have received from our company.

It is one of our priorities to ensure that client satisfaction is upheld that is why your communication has been referred directly to Kerry Newcombe who has made contact with you last week in order to follow up.

We have updated our records to reflect that you have changed broker however please do make contact with Ms Newcombe should you not receive satisfactory service from your new broker.


Review
#926959 Review #926959 is a subjective opinion of poster.
Cons
  • See my comments
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • deVere UK

I first started with DeVere when I met one of their consultants in Cyprus,where they were based-all was well at first. They suddenly closed their local office and I was left with no information of who to contact.

4 weeks later I instigated contact with their London office and was able to resume a relationship with DeV . However as time passed I found that I was being passed from various consultants only discovering this when I initiated the contact, by 2015 I spoke to UK as I was not happy with the performance of my portfolio, to be told that at least it was better than the Cypriot Banks!!

4weeks after this I was still waiting for recommendations for my portfolio.

In addition to the above my consultant in Cyprus personally borrowed money from me, then went to their AD office in Middle East, she has not fully repaid this money and now refuses all contact. Suffice to say I have moved elsewhere, and would find it hard to recommend DeV to anyone

Devere Group's reply to:

Devere Group Investment Program Review

Dear Sir/ Madam,

We would like to apologise for the inconvenience these calls are causing you.

Kindly advise who your email in regards to ceasing any further calls to your office was sent across to in order to ensure this is looked into at the earliest so no further calls are made.

Regards
deVere Group
Review
#960554 Review #960554 is a subjective opinion of poster.

I have no experience of deVere group products and financial management, only the frustrating experience of being constantly bugged by sales people trying to sell me services despite telling them I'm not interested. They call my office and don't leave the company name, or say it's a private matter from my days of working with them in the U.K.

I have no idea if they can manage finances but my experience of being hounded by dodgy double glazing salesman practices means I will never engage with deVere España.

And if they don't reply to my last email to cease and desist from pestering my office colleagues in Madrid and Barcelona I will be complaining to the regulator here in Spain. A most untrustworthy company just from its sales tactics.

Devere Group's reply to:

Devere Group - Customer Care Review

Dear Sir,

Thank you for your comments.

As a company, we consistently strive to reach the high standards expected of us by our clients. Nonetheless, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have.

We understand that your allocated adviser has been in contact in order to explain why it isn’t possible to take out all your contributions and also provided you with copies of the paperwork which was originally signed with our organisation.

We have asked your adviser to get in touch with you again in order to go through any pending questions so that he can better explain why certain actions aren’t possible at this point in time.

Should you however need any further assistance please feel free to contact our dedicated Clients Relations Department on clientrelations@devere-group.com

Regards
deVere Group
Review
#957527 Review #957527 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

So I was contacted by deVere sometime late 2013 and signed on to a policy/product. Somewhere along the line I lost my job and things went bad.

I needed cash so I decided to withdraw from the policy and cash out.

It's been over 10 months now of disappointment, and the account manager won't pick up my calls or return missed calls till I make the one and half hour drive to their office only to be promised a new date which is not kept. Now I feel a lot of regret having signed up with this institution here in Ghana.

Thanks

BAF