Devere Group's reply to:

USE COLLECTIVE POWER TO STOP DEVERE IN SWITZERLAND

deVere Group provides expert independent advice to clients all over the world, helping them to maximise their capital and income. As one of the world’s leading financial advisory organisations, our dedicated team of advisers spread out across the globe are on hand to find the best solution for each client’s needs. The products and services we offer are designed to be tax effective whilst also offering the opportunity for long term growth. All the companies we recommend are regulated within their own right and any trades undertaken by deVere on behalf of its clients are only done with the client’s understanding and approval. deVere Group is working with the Regulator and Joint Administration Managers in Guernsey to ensure that its affected clients are kept regularly up to date with the Fund’s progress.
ID
#1007808 Review #1007808 is a subjective opinion of poster.
Service
Devere Group Customer Care
Cons
  • Scam
Reason of review
Poor customer service
Loss
$200000
Preferred solution
Full refund

I feel like I have been raped by Devere. The advisor William Offen was indeed friendly and had all the right words and illustration and convinced me to change my UK pension into a QROPS pension.

In fact he was nothing more than a confidence trickster. The low risk investment he claimed was needed for access for the annual pension, was in fact a high risk and not only that ,it appears that Nigel Green of Devere had his hand in the investment fund ( insider trading). My pension investment is frozen (im talking in several £100’000 capital)and is in the courts of Guernsey, but it is hard to say how long it will take to release this funds. In the meantime I have lost my annual pension.

Devere claim, that they are regulated by PolyReg in Switzerland, but PolyReg only refer you to Swiss lawyers and they want several thousand up front before they even talk to you.

On top of that I have not found one that actually knows what a QROPS pension is. If you have a similar situation, I feel collectively we could make Devere pay.

Devere Group's reply to:

Devere Group Abu Dhabi- I have lost nearly AED 100,000 as a result of this companies negligence.

deVere Group provides expert independent advice to clients all over the world, helping them to maximise their capital and income. Together with our high level of service, we recommend products from some of the top institutions across the globe, which has allowed us to become one of the world’s leading financial advisory organisations.

We take all complaints very seriously and are sorry to hear you are not happy with your experience of deVere Group. It is of our understanding that a member of our team has already been in contact with you regarding this complaint, where we also provided you with more details on the matter.
ID
#997023 Review #997023 is a subjective opinion of poster.
Service
Devere Group Customer Care
Cons
  • Unprofessional and negligent
Reason of review
Poor customer service
Loss
$26086
Preferred solution
Full refund

Cheques given to them to pass on to my Financial account were not paid. The company contacted them and told them that payments were missing from my account and gave 90 days for money to be paid, and Devere failed to inform me of this.

They informed me much later, and as a result my account was surrendered. The company my account was with have told me they contacted Devere several times about my account, and that Devere did not get back to them. Devere's negligence has caused us to lose nearly AED 100,000 of our hard earned money! I have complained, and all they can say is that there is nothing they can do about it.

They do not deny that they failed to do their job as brokers, yet they do not offer any compensation for our loss. This has been a very sad and painful experience!

Devere Group's reply to:

Not Happy at all

deVere Group prides itself on providing a high level of service and strives to uphold good relationships with all of its clients. Our fully-qualified financial advisers work closely with clients to help them choose the best investments based on their personal circumstances to help maximize their wealth. We take all queries very seriously and can confirm that an adviser will be in contact with you shortly to discuss this matter further.
ID
#980839 Review #980839 is a subjective opinion of poster.
Service
Devere Group Consulting Service
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund

Devere Advisor are the less professional i have ever seen, the subscription i made through this agency end up being a total lost of money. i was promised a 10% growth each year, after 6 year the plan value is lower of 5000USD than my total investment.

when i look at closely, i found out that i never made any profit since i started investing in that plan. if i decide to surrender now, my expectation was to get my money back, at least what is remaining, instead, i will be loosing ~15000USD. those are the kind of things Devere Advisor never tell you when approaching you.

for the last 4 years, none of the adviser never called me to advise when they said they will always be calling me or following up on my investment and advise on options. They are very bad, never even accept being approached by them.

Devere Group's reply to:

Annulled Licence

deVere Group re-structured its European operations some years ago. This included the decision to reduce our presence in a number of countries, and instead, choosing to passport in to all European countries from our hubs.

This strategy has been very successful and we continue to provide excellent service for our clients in Western Europe and across the globe, from our 70 worldwide offices.

As a company, deVere continues to grow at exceptional pace and has recently announced its latest office based in Auckland, New Zealand.
ID
#971819 Review #971819 is a subjective opinion of poster.

The operation run by this firm in Cyprus was via their office in Belgium. That had its licenced annulled and thus the Cyprus operation closed.

Some of the unqualified staff moved to India, UAE and other unregulated jurisdictions. Others stayed in Cyprus moving into other salesman roles, using the sales tactics learnt during their week long Malta training course. Normal story, high front loaded commissions with the promise of great returns.

Fleece the consumer - who cares about them! After the operation was unlicensed they still brought over the next boat load of cowboys, one of whom was a used car salesman a month before.

Devere Group's reply to:

Bad, Worse, Devere Shanghai

Dear Mr. Guba,

As a company, we consistently strive to reach the high standards expected of us by our clients. Nonetheless, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have. We believe that your financial adviser is in contact with you, giving you all the updates we are receiving to ensure you are fully informed as soon as we are.

Should you however require any further assistance, please do contact our Clients Relations Department on clientrelations@devere-group.com

Regards
deVere Group
ID
#963252 Review #963252 is a subjective opinion of poster.
Service
Devere Group Customer Care
Reason of review
Bad quality
Loss
$1800
Preferred solution
Full refund

First the guys are trying to sell you the products where they can get the highest commission (25 years retirement plan) and not listen to the customer needs. Second, some fonds are frozen and I can't sell them since 5 months already - but I need the money now for finacning my house for the family.

Excuses here and excuses there, bla, bla, bla. No understanding for the mistakes they have done. Postpone the problem again and again - "next month, we will review in December". Bad service, bad communication, bad performance.

Never ever again Devere.......

Thank you for this great service and support it confirms finally what I was expecting in the beginning. Morten Guba, Shanghai

Devere Group's reply to:

Devere Group Investment Program Review

Dear Sir/ Madam,

We would like to apologise for the inconvenience these calls are causing you.

Kindly advise who your email in regards to ceasing any further calls to your office was sent across to in order to ensure this is looked into at the earliest so no further calls are made.

Regards
deVere Group
ID
#960554 Review #960554 is a subjective opinion of poster.

I have no experience of deVere group products and financial management, only the frustrating experience of being constantly bugged by sales people trying to sell me services despite telling them I'm not interested. They call my office and don't leave the company name, or say it's a private matter from my days of working with them in the U.K.

I have no idea if they can manage finances but my experience of being hounded by dodgy double glazing salesman practices means I will never engage with deVere España.

And if they don't reply to my last email to cease and desist from pestering my office colleagues in Madrid and Barcelona I will be complaining to the regulator here in Spain. A most untrustworthy company just from its sales tactics.

Devere Group's reply to:

DeVere advisor recommended unsuitable product for personal benefit

Dear Mr. Wooller,

As a company we endeavor to ensure that each of our clients receive full and detailed documentation on all aspects of our products before signing the paperwork. We can see that our dedicated Clients Relations Department has already looked into your complaint and a detailed review and analysis was conducted. Clients Relations have assessed your complaint accordingly and we urge you to contact them again should you not be satisfied with the response provided so this can be looked into further.

Regards
deVere Group
ID
#958922 Review #958922 is a subjective opinion of poster.
Cons
  • Transparency
  • Bad advice
Reason of review
Bad quality
Loss
$25000
Preferred solution
Full refund

In 2013, whilst working abroad, I was verbally (face-to-face) advised by a deVere advisor to invest in a specific product based on my specific requirements, specifically my ability to easily access the money at any time in the future with no/minimal charges.

After paying monthly into the recommended product for nearly 3 years I quit my job and moved back to the UK. It was at this point that it became apparent that the investment product I had invested in was a long term investment fund with a 25-year term, and accessing my funds prior to the end of the term in 2028 would result in massive losses, akin to over 75% of the total value of the fund.

As I am no longer in a position to keep up the monthly payments and in no way verbally agreed to such an inflexible product I can report that I was badly, if not fraudulently, advised by deVere.

According to the deVere group their specific group company that provided the advice is based in Switzerland, which, funnily enough, doesn't have a financial ombudsman like the UK that would take up such complaints. As such I have no other alternative but to employ a solicitor in Switzerland to pursue the matter through the courts.

Given my experience I would advise against using deVere for any financial advice. It's clear their only aim is to benefit personally at the detriment of their clients. Avoid.

Devere Group's reply to:

Devere Group - Customer Care Review

Dear Sir,

Thank you for your comments.

As a company, we consistently strive to reach the high standards expected of us by our clients. Nonetheless, we do understand that issues may arise and we are always very willing to clear up any queries or complaints our clients may have.

We understand that your allocated adviser has been in contact in order to explain why it isn’t possible to take out all your contributions and also provided you with copies of the paperwork which was originally signed with our organisation.

We have asked your adviser to get in touch with you again in order to go through any pending questions so that he can better explain why certain actions aren’t possible at this point in time.

Should you however need any further assistance please feel free to contact our dedicated Clients Relations Department on clientrelations@devere-group.com

Regards
deVere Group
ID
#957527 Review #957527 is a subjective opinion of poster.
Service
Devere Group Customer Care
Reason of review
Return, Exchange or Cancellation Policy

So I was contacted by deVere sometime late 2013 and signed on to a policy/product. Somewhere along the line I lost my job and things went bad.

I needed cash so I decided to withdraw from the policy and cash out.

It's been over 10 months now of disappointment, and the account manager won't pick up my calls or return missed calls till I make the one and half hour drive to their office only to be promised a new date which is not kept. Now I feel a lot of regret having signed up with this institution here in Ghana.

Thanks

BAF

Devere Group's reply to:

Check fees carefully, strong rotation financial advisors

Dear Sir,

Thank you for your comments. deVere Group aims to recruit the very best employees and provides on-going training to ensure we can maintain the high standards we expect from all of our advisers. However, as the client, you are entitled to obtain second opinions from other advisers before choosing to invest. We are sorry that you have received unsatisfactory care following the departure of your deVere Consultant. We aim to make this infrequent transition period as smooth as possible for all of our clients.
ID
#935078 Review #935078 is a subjective opinion of poster.
Service
Devere Group Consulting Service
Pros
  • Global scope
Cons
  • Follow up
  • Consistency
  • Not clear about fees
Reason of review
Pricing issue

Hi, I was approached by financial advisors of the Vere Group (in Switzerland) and they advised Generali Vision Plan. Although the 1st financial advisor seemed very engaged and I signed up to the Generali Vision Plan short thereafter he left the company and since there has been enormous rotation leading to practically no followup, delays in portfolio changes and limited advise, which led me to have to start doing it myself.

Recently I noticed that the fees of my Vision plan were significantly higher then was explained to me by the Veere Group.

In short it seems that it will become difficult to get a positive return on this plan. This is always a risk when investing, and I am sure De Vere Group has professional advisors as well, but I would suggest to be very vigilant on what you sign up to.

Devere Group's reply to:

DeVere is not independent

As this fund is the subject of regulatory investigation and possible legal actions by the Administrators, which we would support we are unable to comment further at this time.

deVere is working relentlessly with many parties to find a solution to this matter for the small number of its clients invested into this fund.

We will contact the clients who are invested in this fund once solutions have been found and when we have further updates.

Please feel free to direct any further queries to sgqueries@devere-group.com and we shall be pleased to assist.
ID
#931996 Review #931996 is a subjective opinion of poster.
Service
Devere Group Consulting Service
Cons
  • Questionable advice given environment and customer profile
Reason of review
Poor customer service

In 2009 we approached a firm named Siddals in UK to obtain advice on investments which were to provide an income for our retirement in Spain. We made it very clear that we were not prepared to invest in anything that put our capital at any serious risk. The questionnaire that we completed confirmed our investment profile as “cautious”, which was described as follows: “I am cautious and dislike risk. I prefer security of capital and predictable investments. I accept that this may result in low rates of return being earned on my portfolio. I also accept that interest returns from deposit based investments move up and down, and when compared with the rate of inflation may produce a poor real return.” The proportion of my portfolio allocated to this risk profile was 100%. Siddals was subsequently taken over by the deVere Group.

In November 2009 deVere produced a report that recommended four funds: (a) Aria Absolute Income Protected Fund, (b) EEA Life Settlements Fund (c) Iveagh Wealth Fund, and (c) New Earth Solutions. The Aria fund offered 80% protection of the invested capital.

In June 2010 on the advice of deVere Spain’s managing director we sold our Aria investment and invested heavily in United Asset Management Strategic Growth Fund, United Asset Management Sàrl of Port Valais, Switzerland, (UAM). At that time, and not disclosed by deVere, was the fact that the deVere Chief Executive Officer, Mr. Nigel Green, was the 100% owner of UAM. This is clearly confirmed by the registration records of the Confédération Suisse of which I have copies.

At the time we were given a factsheet that described the fund as being “United Asset Management – Strategic Growth Fund”. The factsheet also stated that “currently, Mr Kellermann acts as the fund manager to United Asset Management”. This refers to Mr Cobus Kellermann, who at that time was joint owner of the Mauritius based Belvedere Management Group with Mr David Cosgrove. In a newsletter in March 2015 deVere claimed to have had a role in exposing alleged investment fraud being carried out by Belvedere. What deVere failed to mention was that the perpetrators of that fraud, Messrs Kellermann and Cosgrove, held senior positions in United Asset Management at the time and were instrumental in the failure of the Strategic Growth Fund.

Mr Cosgrove one of has, due to his failure to comply with the codes of the FSA, subsequently been disqualified by the Financial Services Commission of Mauritius from “holding position as officer in any licensee of the FSC for a period of 5 years”.

According to its News Letters deVere boast that it is the worlds largest “independent financial adviser”. As such it has an obligation to remain completely independent. This obligation was breached by its selling of investments through a company wholly owned by its CEO who was benefiting from an additional layer of fees paid by us as the investors.

In February 2013 deVere informed us of problems with the UAM Strategic Growth Fund and advised us to sell our holdings. We completed a dealing form instructing the sale of those holdings and the purchase of holdings in an alternative fund. Unfortunately, the advice from deVere was given far too late and on 22 February 2013, only five months after Nigel Green disposed of his interests in United Asset Management, the Strategic Growth Fund was suspended. Since 27 October 2015, the fund has been in administration with no guarantee of any monies being recovered by investors.

In November 2015 we submitted a complaint to deVere’s customer relations department. We received a response, not from deVere Customer Relations, but from deVere Corporate Legal. In its various responses to our complaint deVere has endeavoured to distance itself from UAM by saying that the Strategic Growth Fund had nothing to do with UAM. Initially deVere stated that the association between the two on the factsheet was solely for marketing purposes. If that were the case then the fund was, at best, being mis-represented.

deVere then changed its stance by stating that “whilst the fund in question may be labelled as the UAM Strategic Growth Fund by SEB Life International in its statements ...” This is a blatant attempt to distort the truth as the insurer at the time of our investment in UAM Strategic Growth Fund in 2010 was Irish Life International Ltd and not SEB. We also have a series of emails directly from deVere at that time which clearly label the fund as being “United Asset Management Strategic Growth Fund”.

Despite admissions by deVere that there was a serious conflict of interest and that there were other faults on its part the deVere Corporate Legal department constantly looks for loopholes and refuses to consider our complaint on its merits.

Through its unethical approach in advising us to invest in funds that were not appropriate for our risk profile, and its poor management, deVere has caused us to suffer a substantial financial loss and years of stress. This situation warrants financial recompense from deVere to compensate us for loss and stress.

Devere Group's reply to:

DeVere use positive comment 'flooding'

We have no record of any client by this name. If you have a genuine complaint, please email us at clientrelations@devere-group.com
ID
#929878 Review #929878 is a subjective opinion of poster.
Reason of review
parasitic behaviour

A word to those looking for information on scams & unethical dealings by DeVere.They engage in careful content management and 'flood' sites like these with their responses which then rank first....knowing that people are lazy researchers.

Google's own research shows 53% of people do not look beyond the first two responses and 89% do not look past page one. They are 'managing' (read: manipulating) this site to bury their sins. This company is the worst of the worst- incapable of change as the corporate culture is rotten top down to bottom. They do employ naïve & desperate sales people who may appear plausible.

Tough times are coming to Dubai (Oct 2016) - hopefully this parasitic company will finally fold in this time- and never be heard of again.

Caute!

Devere Group's reply to:

Unhappy with DeVere

Dear Mr Rugg,

Many thanks for making contact with us.

We are very sorry to hear that you are unhappy with the service you have received from our company.

It is one of our priorities to ensure that client satisfaction is upheld that is why your communication has been referred directly to Kerry Newcombe who has made contact with you last week in order to follow up.

We have updated our records to reflect that you have changed broker however please do make contact with Ms Newcombe should you not receive satisfactory service from your new broker.


ID
#926959 Review #926959 is a subjective opinion of poster.
Service
Devere Group Customer Care
Cons
  • See my comments
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

I first started with DeVere when I met one of their consultants in Cyprus,where they were based-all was well at first. They suddenly closed their local office and I was left with no information of who to contact.

4 weeks later I instigated contact with their London office and was able to resume a relationship with DeV . However as time passed I found that I was being passed from various consultants only discovering this when I initiated the contact, by 2015 I spoke to UK as I was not happy with the performance of my portfolio, to be told that at least it was better than the Cypriot Banks!!

4weeks after this I was still waiting for recommendations for my portfolio.

In addition to the above my consultant in Cyprus personally borrowed money from me, then went to their AD office in Middle East, she has not fully repaid this money and now refuses all contact. Suffice to say I have moved elsewhere, and would find it hard to recommend DeV to anyone

Devere Group's reply to:

Bunch of crooks

Dear Mr Innes,

As this fund is the subject of a potential legal matter we are unable to comment further at this time.

deVere is working relentlessly to find a solution to this matter for the small number of clients invested into this fund.

We will contact the clients who are invested in this fund once we have reached a solution.

Please feel free to direct any further queries to sgqueries@devere-group.com and we shall be pleased to assist.
ID
#911833 Review #911833 is a subjective opinion of poster.
Service
Devere Group Consulting Service
Cons
  • Lies
  • Bad advice
  • High charges
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Invested in UAM Strategic Growth fund on advice of your adviser. He told me that it was medium-low risk. I even note that your founder Mr Green played a big part in UAM and knew about this funds executives. Apparently you say you advised investors to leave the fund but I for one never got any such communication.

In fact from inception of policy until I noticed that the fund was suspeneded there was zero communication form your represenatives.

Upshot--Guess what I lost the lot when the fund collapsed. Since then I've sent several emails to your client department and the adviser - latest emails get no reply

Obviously once you've got your pound of flesh the investor doesn't matter anymore

Shame on you!

Dear Mr Anon, we are very disappointed and concerned by your claims as these are issues we take very seriously at our company. Whilst we would like to stress that at no time did deVere Group own the Strategic Growth Fund, we encourage you to contact our Client...
View full review
View full review
ID
#838925 Review #838925 is a subjective opinion of poster.
Location
Alicante, Valencia
Service
Devere Group Consulting Service
I know that they are a legit company and offer some good products, but what has happened to them they seem to be having problems with the Thai SEC they say its the whole industry but i haven't seen any other advisories having to change their names or being told to stop...
View full review
View full review
10 comments
#1585459

I knew someone who worked for Devere. Sounds like they knew nothing and just sell anything they can to get their commission. They were laughing about the fools they had taken money from.

View more comments
ID
#651614 Review #651614 is a subjective opinion of poster.
Location
Bangkok, Krung Thep