Filter by rating
filters
State:
Show
City:
Show
Product:
Show
12 comments
Devere Group's reply to:

Devere Group in Makati, Manila - DeVere Meeting Was all SCRIPTED!!!

Have you been conned into a meeting with the worlds worst Financial Consultancy? Did they tell you your name had been recommended to them by your friend or work colleague? If so you will have probably heard the below garbage come from the SALESMANS mouth? Sound familiar? All deVere meetings are scripted, a *** to try to get you to part with your hard earned money. Exclusive to Pissed Consumer the insider knowledge that consumers have a right to know about. The Second Gear- Introduction P1 Purpose-Sell the company, sell yourself and to establish your ground rules for business. Agenda "The purpose of today's meeting is for me to tell you all about Devere Group ask you some questions and see if we can establish some common ground" Largest "deVere are the largest offshore financial consultancy in the world" I know that's a big claim so let me back it up with some facts... Last year we did business in over 120 different countries, we have over 80,000 clients and in excess of $8 billion US$ dollars under management and administration. So you can see a lot of people have put their trust in us as a company. "Now with over 80,000 clients I am sure you will see that service is very important to us..." Service "Let me explain, once you become a client of mine here in Dubai I will personally meet up with you, up to 4 times a year, to review your financial position, depending on your requirements of course. This allows me to keep you up-to-date with any changes in the market place, new products or funds available. This is also a good opportunity for you to keep me informed about any changes in your personal circumstances" Now the life of an expat/professional can be changeable so should you move to a country where we have an office, I will simply pass your details over to a colleague of mine who is equally qualified as me, he will continue to give you the same high level of service that I have been giving you here in Dubai" However if you move somewhere more remote, where we don't have an office, then we have a dedicated Client Services Dept in Malta, that will proactively contact you via phone, fax and email to make sure you are up-to-date with every aspect of your investment." Global As a global company we offer you service all over the world and are the only company able to offer this, so wherever you are, we'll be in touch with you and you'll be in touch with your money. (Close)- "Can you see the benefit of being looked after wherever you are in the world?" Independent P2 "The next reason we are so successful is we are completely independent" Let me explain. It may surprise you to know that most of our competitors are owned by financial institutions. They will tell you "this is the best product for you". Now I am sure you will agree that no one company has all the best products, all the time. Being truly independent means we can use all the products and all the companies in the market, which means you get the best product, with the best returns and the best chance of achieving financial security. We use the best companies in the market, you've heard of HSBC, Deutschebank, you've heard of Fidelity and Scandia?" Can you see the benefit of working with a company offering un-biased, independent advice?" Security "The next reason we are so successful is the importance we place on the security of your money." You obviously work hard for you money, so do i. "With that in mind i will only recommend products that have government backed investor protection so you know you money is safe." Summary So to summarise, we are the largest offshore brokerage in the world, offering un-biased independent advice and products that have the highest levels of security." Trial close "From what you heard so far are you comfortable working with Devere Group?" I have been working for deVere for the last 4 years in Dubai prior to that i was in financial services for over 10 years in UK (MORE ***), I have found that experience has been invaluable in helping my clients here make major financial decisions. Products It's my job to bullet proof you finances. However i we will never gamble with your money. We only recommend low to medium risk products that grow steadily over the medium to long-term (DEFINITELY NOT TRUE). Charges-Bullet Points "¢ Ok Eric, I suppose you're wondering what all this costs "¢ Let me reassure you- No direct charge for my time "¢ You're a professional guy, everything has a costs right "¢ Let me explain!!-Suppose Fidelity is right solution for you- largest fund manager "¢ Whether you invest through them or directly through me= Same product/ Same returns Same charges "¢ Crucial difference With Fidelity 1X Annual Statement "¢ With ME- ALL levels of service I mentioned earlier at No extra cost- Can you see the benefit in this "¢ Construed as a fee-If Professional Person, offering valuable service-Will ask-introduce to 6 professionals here in Dubai... that you know & I don't.. "¢ Benefit from a meeting like this "¢ Are you ok with that? Ground Rules-Bullet Points "¢ Let me tell you how I work "¢ Go through confidential Fact Find "¢ Where you are today/in future/ how to get you there "¢ Areas where I can help you "¢ Don't want my help-OK- Your money-LEAVE "¢ DO want my help, instruct me to find perfect solution, ask some questions "¢ What funds, Access, Flexibility- You Want "¢ My job to find that solution "¢ Fair amount of work involved- don't want to waste my time "¢ Gents Agreement-Next time we meet- "¢ If we agree you have a need "¢ I find perfect solution/100% right- "¢ Become Client "¢ RECAP-If I find perfect product, 100% happy, answered all question, "¢ I have earned the right to take you on as a client in Dubai? "¢ ARE you OK with that............... or do you have any questions?
View full review
Author
Location
Makati, Manila
Review #357361 is a subjective opinion of poster.
6 comments
Devere Group's reply to:

Devere Group in Fort Collins, Colorado - DeVERE Sales Script Revealed

This is the deVere SALES script word for word. Sound familiar? Had a meeting with a deVere uneducated ROBOT? Ha ha ha... The Second Gear- Introduction P1 Purpose-Sell the company, sell yourself and to establish your ground rules for business. Agenda "The purpose of today's meeting is for me to tell you all about Devere Group ask you some questions and see if we can establish some common ground" Largest "deVere are the largest offshore financial consultancy in the world" I know that's a big claim so let me back it up with some facts... Last year we did business in over 120 different countries, we have over 80,000 clients and in excess of $8 billion US$ dollars under management and administration. So you can see a lot of people have put their trust in us as a company. "Now with over 80,000 clients I am sure you will see that service is very important to us..."Service "Let me explain, once you become a client of mine here in Dubai I will personally meet up with you, up to 4 times a year, to review your financial position, depending on your requirements of course. This allows me to keep you up-to-date with any changes in the market place, new products or funds available. This is also a good opportunity for you to keep me informed about any changes in your personal circumstances" Now the life of an expat/professional can be changeable so should you move to a country where we have an office, I will simply pass your details over to a colleague of mine who is equally qualified as me, he will continue to give you the same high level of service that I have been giving you here in Dubai" However if you move somewhere more remote, where we don't have an office, then we have a dedicated Client Services Dept in Malta, that will proactively contact you via phone, fax and email to make sure you are up-to-date with every aspect of your investment." Global As a global company we offer you service all over the world and are the only company able to offer this, so wherever you are, we'll be in touch with you and you'll be in touch with your money.(Close)- "Can you see the benefit of being looked after wherever you are in the world?" Independent P2 "The next reason we are so successful is we are completely independent"Let me explain. It may surprise you to know that most of our competitors are owned by financial institutions. They will tell you "this is the best product for you". Now I am sure you will agree that no one company has all the best products, all the time. Being truly independent means we can use all the products and all the companies in the market, which means you get the best product, with the best returns and the best chance of achieving financial security. We use the best companies in the market, you've heard of HSBC, Deutschebank, you've heard of Fidelity and Scandia?" Can you see the benefit of working with a company offering un-biased, independent advice?"Security "The next reason we are so successful is the importance we place on the security of your money."You obviously work hard for you money, so do i. "With that in mind i will only recommend products that have government backed investor protection so you know you money is safe." Summary So to summarise, we are the largest offshore brokerage in the world, offering un-biased independent advice and products that have the highest levels of security." Trial close "From what you heard so far are you comfortable working with Devere Group?"I have been working for deVere for the last 4 years in Dubai prior to that i was in financial services for over 10 years in UK (MORE ***), I have found that experience has been invaluable in helping my clients here make major financial decisions. Products It's my job to bullet proof you finances. However i we will never gamble with your money. We only recommend low to medium risk products that grow steadily over the medium to long-term. Charges-Bullet Points "¢ Ok Eric, I suppose you're wondering what all this costs"¢ Let me reassure you- No direct charge for my time"¢ You're a professional guy, everything has a costs right"¢ Let me explain!!-Suppose Fidelity is right solution for you- largest fund manager"¢ Whether you invest through them or directly through me= Same product/ Same returns Same charges"¢ Crucial difference With Fidelity 1X Annual Statement"¢ With ME- ALL levels of service I mentioned earlier at No extra cost- Can you see the benefit in this"¢ Construed as a fee-If Professional Person, offering valuable service-Will ask-introduce to 6 professionals here in Dubai... that you know & I don't.."¢ Benefit from a meeting like this"¢ Are you ok with that? Ground Rules-Bullet Points "¢ Let me tell you how I work"¢ Go through confidential Fact Find"¢ Where you are today/in future/ how to get you there"¢ Areas where I can help you"¢ Don't want my help-OK- Your money-LEAVE"¢ DO want my help, instruct me to find perfect solution, ask some questions"¢ What funds, Access, Flexibility- You Want"¢ My job to find that solution"¢ Fair amount of work involved- don't want to waste my time"¢ Gents Agreement-Next time we meet-"¢ If we agree you have a need"¢ I find perfect solution/100% right-"¢ Become Client"¢ RECAP-If I find perfect product, 100% happy, answered all question,"¢ I have earned the right to take you on as a client in Singapore?"¢ ARE you OK with that............... or do you have any questions?
View full review
Author
Location
Fort Collins, Colorado
Review #353794 is a subjective opinion of poster.
0 comments
Devere Group's reply to:

Devere Group in Bangkok, Krung Thep - Devere Thailand Constant Ringing - Bunch of clowns

David rang again - for the 6th time this year - Will this bunch of shisters just *** off annoying people in Thailand - their cold calling is illegal and I have repeatedly asked to be removed from their mailing list - suggest everyone contact them via their Linkedin profile which is where these tossers are sourcing . I will be reporting them again to the FSA. These clowns are a joke and should leave thailand and people who have kindly asked them to not call - listen and respect people who don't need such "financial"advice - if you were any good then you would have made enough money personally to not have to panhanded and hound decent folks
View full review
Author
Location
Bangkok, Krung Thep
Review #352752 is a subjective opinion of poster.
14 comments
Devere Group's reply to:

DeVere Group: the Truth. From their former Area Manager in São Paulo, Brazil

So far, I have seen many complaints against deVere Group but unfortunately many of them are from anonymous posts. However, this time, the post will be from a former employee which witnessed the true reality of this company and paid the price for having my CV and career completely tarnished. In the post I will be bringing a series of REAL LIFE cases of clients from this company who lost a lot of money in their investments. Most of these clients did see or spoke or where contacted by some from deVere for years...when I took up the role I decided to contact all clients totally unaware of their their situations...went to meetings and suddenly I found myself in situation in which I was called dishonest and deceiver for these people...I immediately reported the situations and got...well, nothing but an email from Mr Nigel Green himself calling me lazy for not closing deals... In the years I have been working in this field in Brazil I have to say without a doubt that IFAs with very very few exceptions of professionals are a bunch of very untrustworthy people. They are not professionals in finance - specially the English contingent who are average guys, determined to make money! Not advise anyone! simply because the great majority is looking to stay around for a short period of time so they will advise on anything that can give them best commission possible... In the case of deVere - kicked out of Brazil twice and their 3rd time lucky attempt they hired me, never mentioned that the company have tones of clients (more like ex-clients) who lost a lot of money. They pay the worst commission in the market and clients who invest through them in the fund platform or structured notes - well, they have to be very uninformed people because deVere´s platform is very expensive and their structured note has a 4% upfront commission...when I showed this option to a well respected asset management firm owner in Brazil he literally laughed at my face and said NOBODY in the right state of mind will ever pay this. I myself charge 1% and there are options without no charges...that was the first alarming bell ringing in my head...that was just the beginning! I hope to hear so feedback on my posting and I will be continuing with more evidences on deVere Group in few days. Regards to all Pedro Araujo
View full review
Author
Location
Sao Paulo, Sao Paulo
Review #352655 is a subjective opinion of poster.
2 comments
Devere Group's reply to:

Devere Group in Pasay, Manila - DeVERE FRAUDSTERS by EX-EMPLOYEE

Written by ex devere consultant on October 13, 2012 From Cardiff, Wales, UKI would gladly stand up in court and swear on oath that 90% of the devere IFA's are ex salesmen of some discription with out any financial background, but are promised the earth and training to become qualified IFA's. its total ***. the recruitment procedure is very slick and once you have been "accepted" you go on a 3- 4 day training course. this is basically 4 days to learn a script...... ALL the devere sales guys start there meeting with the following lines. the purpose of this meeting is for me to tell you about devere and partners and for you to tell me about yourself.... devere and partners have over 40,000 clients in 40 countries thru out the world............ and they carry on with the script..... if you learn it parrot fashion and can come across without it sounding scripted you will get accepted..... you then have to go to your destination office and then the *** fall out of your world............ you are left to sink or swim...... no company back up the managers are complete and utter *** who dont care about anything or anybody other than therre own pocket. I didnt like the way they operated and left the company, leaving me out of pocket to the tune of £6000 plus. you have to wait months to get paid not weeks and they dont care if you need money to survive........ its your problem......... to ANY GUYS LOOKING AT JOINING THEM.......... DONT DO IT......... THEY WILL SINK YOU. I WAS LUCKY MY FAMILY BAILED ME OUT AND GAVE ME A CASH INJECT TO RESTART MY LIFE..... OTHERS WONT BE SO LUCKY...... YOU HAVE BEEN WARNED.
View full review
Author
Location
Pasay, Manila
Review #351581 is a subjective opinion of poster.
2 comments
Devere Group's reply to:

Devere Group Stole my life savings

Below is from Devere Group Weekly update - as a former client i still get their weekly news summary. These guys stole my life savings and they are warning people to watch out for scammers. Devere Group are the worst (or best depending on which side of the scam you are on) scammers out there. I worked hard for 25 years , saved a bit of money and still can't believe I let my guard down for long enough to let them destroy my savings. They need to be stopped. Everything that is written below they do to their clients , and they have to gaul to warn people against scammers. Scam artists prey on all ages According to the US Department of Justice, no one is immune to investment scams, as scam artists prey on people from all walks of life and of 'every age from young to middle age to retirees'. Denis McInerney, who runs the fraud section of the Department of Justice criminal division in Washington, warns that the investment scams that the division has dealt with over the years have been 'breathtaking in their scope' and in how 'brazen' the scammers are. Moreover, regional director of the US Securities and Exchange Commission Marc Fagel explained that as many people think that investment scams only have to do with stocks or bonds, scammers are very tactful in giving 'false projections of future prospects, or lie about the business background of the executives'. Fagel warned that scammers may also lie 'about what they will do with your money or lie about their fees and commissions'. Meanwhile, whilst investment scam cases seem to be 'everywhere', President Obama in 2009 created the federal Financial Fraud Enforcement Task Force in order to coordinate a crackdown on financial scams. In effect, the task force is hosting summits in cities nationwide to raise public awareness on investment scams. As US attorney Andre Birotte puts it, 'The best way to fight crime is to prevent it'. At the deVere Group we believe in total client protection and as such offer no-obligation consultations where a professional financial adviser can assess your portfolio should you have any questions about one of your investments. Speak to a deVere financial adviser to learn more about avoiding investment scams.
View full review
Author
Location
Berlin, Berlin
Review #351221 is a subjective opinion of poster.
12 comments
Devere Group's reply to:

DeVere Group

I was cold called after my father's death, and pressured into investing inheritance in off-shore life assurance wrapper. The adviser recommended terrible funds, took his commission then went AWOL during the financial crash of 2008. After his mysterious disappearance DeVere took months to assign me another adviser by which time funds had gone bankrupt or were in suspension. I've lost about £50,000. I'm resident in France but they didn't have an office here at that time. The adviser was in Spain but got me to sign a form saying I'd been given the advice in Belgium. Their website lists regulatory authorities but which one would this be under: France, Belgium or Spain? Or their main office in Switzerland? Also very concerned about their QROPS scheme which I am also in. Victims of DeVere need to get together, pool resources and information. I am planning to set up a meet-up group in Paris.
View full review
Author
Location
Paris, Ile-De-France
Review #350815 is a subjective opinion of poster.
1 comment
Devere Group's reply to:

Devere Group in Zurich, Zurich - DeVere Switzerland, Schweiz: Abzocke, Scam, Betrug, Falle

Hohe Zinsen, noch höhere Spesen deVere ist ein Strukturvertrieb. Die Leute, die mit Ihnen Kontakt aufnehmen sind arme Tröpfe und arbeiten auf eigene Rechnung. Sie haben keinen Lohn, sondern nur Verkaufsprovision. Ausgebildet werden sie in einer einwöchigen Schnellbleiche. Entsprechend hoch ist die Fluktuation. In 9 Monaten habe ich nun bereits den 4. "persönlichen Berater". Ein ehemaliger Mitarbeiter schreibt auf http://devere-group.pissedconsumer.com/ Geld einem deVere-Mitarbeiter anvertrauen sei etwa gleich, wie sein Vermögen von einem Zehnjährigen verwalten zu lassen. Natürlich sind die Renditen extrem hoch. Nehmen Sie eine steuerfreie Kanalinsel und stellen Sie ein paar Fonds in einen Korb, die in den letzten Monaten stark rentiert haben. Fertig das Gewinnversprechen. Für die Zukunft ist das keine Garantie. Garantiert ist jedoch: je höher der Gewinn, desto grösser das Risiko. Vergleichen Sie aber auch die Spesen. Denn Bruttogewinn ist das eine, was Sie netto im Portemonnaie haben das andere. Ein Beispiel (Generali Vision Plan): 2% Admingebühr (üblich ist 1%) 1.5% Investment Allocation Fee (üblich ist 0-0.5%) 30.00 Policengebühr 0.75% Fondsgebühr (üblicherweise bereits mit der Kommission abgedeckt) Kommission, z.B. 7500 für einen 500-Franken-pro-Monat-über-25-Jahre-Plan. So bezahlen Sie die ersten 23 Monate nur die Kommission. Ihr Investment beginnt also erst nach zwei Jahren. Wenn Sie keine Ahnung von Finanzen, jedoch genügend oder zuviel Geld haben, mag das eine gute Sache sein. Sonst eher nicht.
View full review
Author
Location
Zurich, Zurich
Review #350666 is a subjective opinion of poster.
2 comments
Devere Group's reply to:

Devere Group in London, England - Robbing employees and robbing the public

After being headhunted i also took a position with devere in vietnam, the manager was overbearing to the extreme, you get a desk an a phone and told to get on with it, the only training i received by the manager was to take out the charge sheet from the only 2 investments that pay consultants with the most amount of commision, ie, generali and friends provident, while i was there consultants had to deal with individuals who had lost money and give them one of thier stories. i hope not all brokers work this way. i witnessed intimadation, racism, and just a general abuse of employees while they go out on the *** and sleep with *** so they could tell thier stories to thier buddys. A very bad experience from start to finish that left me well out of pocket......BE WARNED.
View full review
Author
Location
London, England
Review #350271 is a subjective opinion of poster.
20 comments
Devere Group's reply to:

Devere Group in Paranaque, Manila - Glad deVere are fighting negativity

The deVere Group has lost a key legal battle against a US consumer complaints website that posted negative comments about it, but has vowed to continue to fight back against what it calls "the misinformation contained on such sites". The case in question – initially brought by deVere in July 2011 against a New York-based company officially known as Opinion Corp, which does business online as PissedConsumer.com – highlights the difficulties and expense that even very large companies like deVere can incur when they attempt to silence such online criticism. The decision in the case comes as the number and visibility of such so-called "gripe sites" continues to grow, fuelled, some say, by growing consumer dissatisfaction with goods and services, as the businesses providing them cut back during the global downturn, or struggle in the currently difficult economic climate. In the case of investment products sold before 2008, many investors blame the companies from which they purchased them, as returns have failed to live up to their expectations. Importantly, though, a growing number of companies that have been targeted by the sites are claiming that many if not most of the postings about their businesses are being put up by disgruntled ex-employees, or individuals who work for rival companies. This echoes criticisms that have begun to cause issues for other consumer review websites that rely on anonymous postings, such as TripAdvisor.com. The blanket of anonymity, critics maintain, can make it difficult if not impossible to know how much of the commentary found on these sites, whether negative or positive, is genuine. Meantime, the UK government is in the process of changing Britain's defamation laws in a way that will force websites to identify people who have posted defamatory messages online, making it easier and less costly for people to sue their attackers. The proposed changes would apply to all websites, but the person seeking to sue would need to demonstrate why the case would have to be brought in the UK. Gripe site trend As reported here last month, an Atlanta-based lawyer who specialises in helping investors take legal action against negligent stockbrokers and financial advisers has just launched a "gripe site" for disgruntled brokerage clients in the US called BrokerCop.com. Websites like PissedConsumer, BrokerCop and others with similar names have emerged alongside the development and success of such review sites as Tripadvisor.com, where people are invited to post reviews of their experiences with airlines, hotels, holiday rentals and restaurants. However, as the term "gripe" sites (and often, the sites' very names themselves) implies, these sites by their nature exist to publish complaints, rather than a full range of opinions. (To post a comment on PissedConsumer.com, for example, one clicks a tab marked "post a complaint", even though once there, the options include "I am pissed", "neutral" and "I am pleased". Perhaps not surprisingly, it is virtually impossible to find comments of praise on this particular site.) Paralleling the emergence of the gripe sites, meanwhile, is another emerging industry, which benefits from the angst gripe sites cause the companies getting griped about: online reputation management. Online reputation management companies – to quote from the press release of one which calls itself Got Juice – "focus on helping businesses gain positive reviews, and to fight back and remove unwanted negative press from review sites and from the first page of Google". "It is estimated that one in 10 reviews [posted on review sites such as Qype, Yelp and TripAdvisor] are fake," the Got Juice press release, which went out to journalists last week, adds. It goes on to note that in the UK, where Got Juice is based, defamation laws are difficult to enforce, "as the vast majority of review sites are based overseas, and do not acknowledge the UK law". "˜First of many' cases Nigel Green, founder and chief executive of deVere, which claims to be the largest independent international advisory firm, said the case against Opinion Corp was "the first court case of many that we intend to pursue as we seek to fight back, on behalf of major corporations and "˜real' consumers around the world, against the misinformation that is contained on such sites". "If believed, the "˜content' on such "˜gripe sites', which is generally just totally unfounded allegations, could potentially damage the good will and reputation of firms that go out of their way to provide a good service to their clients," Green added. Green said deVere went after Opinion Corp in particular because it makes use of "clever search engine optimisation techniques and companies' names in [its] URL", in an effort to attract traffic to the site. "We believe this is bad business practice and morally wrong." DeVere is not the only financial institution active in the international space to appear on the Pissedconsumer.com website. Others mentioned have included Globaleye, AES International, Guardian Wealth, One International, and a number of the UK's biggest banks. Unlike Green, most of the executives International Adviser contacted whose companies have been targeted by gripe sites declined to talk publicly about them, and in some instances have even asked that their companies' names not be mentioned in this article, apparently fearful of calling attention to the postings – which, almost all agree, are immensely damaging to their businesses' reputations. Anonymous accusations The key frustration for deVere and these other companies is the commentators' anonymity. Because the critics' identities is never revealed, they say, the commentators are free to make serious allegations that – in almost any other setting, such as in a newspaper or on television – would be considered libellous. What is more, they say, it means the websites are free to leave the allegations in place, for all to see. (In fact, the gripe site operators typically say will in fact remove defamatory, offensive, abusive and otherwise violates someone's rights if asked. Many also provide links to the company in question's own website, and urge those about to post a complaint to try first to resolve their problem with the customer services department of the company they are about to complain about.) Companies that have been subject to gripe site attacks say that the anonymity of the criticism once it does appear on the websites makes it difficult for them to arrange a settlement with the individuals in question. Their main concern, though, is that it is possible for people to pose as aggrieved clients who are not. "We have evidence to suggest that the majority of false allegations on gripe sites are written by competitors to show to their potential recruits," deVere's Green said, echoing the comments of other advisory company executives on the subject. "Indeed, we have pending legal action against another broker who put false statements on the site against us." "The best we can do is request either the webmaster take down the content and/or request Google remove this from the search engines," added the head of another advisory organisation, who requested anonymity. "However, both take time and have a limited effect, as once one article is removed, another is posted." Like others whose companies have been targeted by the gripe sites, this executive noted that his and other financial advisory companies are in good company when they appear on gripe sites, as they sit alongside "most of the FTSE 100 and Fortune 500 companies". Added another advisory industry executive, who also asked to remain anonymous: "Emirates Airlines [has been targeted by gripe sites], even though it has been voted best airline of the year. There is always some disgruntled pilot who will put stuff up, or some moaning passenger in business class whose bowl of olives was one short." Adding to the frustration of companies who find themselves dragged onto gripe sites by anonymous clients or ex-clients or (alleged clients or ex-clients), meanwhile, is the fact that some sites have a firm policy of refusing to remove postings, even when a complaint has been resolved. The argument behind such policies is that legacy postings provide a useful record for anyone who may be having similar problems with the same company in the future. But critics claim that this refusal to remove postings that have been resolved can cause lasting damage to companies that actually make a good-faith effort to resolve disputes, by leaving them looking as bad as if they made no effort at all. Tripped up Perhaps not surprisingly, anonymity has also been a growing problem at TripAdvisor.com, the acknowledged leader in consumer review websites. Earlier this month, the Mail on Sunday reported that a diner named "Leila F" claimed on TripAdvisor that she and a friend got food poisoning from a meal at one of British celebrity chef Heston Blumenthal's newest restaurants. But "rather than being a genuine case, it seems that Heston may be the latest victim of a growing trend in which people put fake reviews online to damage a business or person, or to provoke a reaction," the MoS noted. (A spokeswoman for TripAdvisor, the paper noted, responded that the company takes "the authenticity of our reviews very seriously and have numerous methods to manage the legitimacy of the content. If a review is found to be in breach of our guidelines, it will absolutely be removed from the site.") In February, meanwhile, TripAdvisor was obliged to rewrite some of its marketing claims by the UK's Advertising Standards Authority, which, responding to complaints from hotels, questioned whether the reviews posted on the site could be fully trusted. "The ASA said it was concerned that consumers might be fooled by fraudulent posts, since the entries could be made "without any form of verification", a BBC report at the time noted. (TripAdvisor, the BBC said, responded that the ruling was a "highly technical view" of "copy that was used in a limited capacity".) LMH
View full review
Author
Location
Paranaque, Manila
Review #349175 is a subjective opinion of poster.